Article ID: 52443 - Last Review: March 26, 2018
NOTE: Installing this HotFix will restart the MiCC services. In order to avoid service interruption we recommend applying this update after hours or during a scheduled maintenance window.
PROBLEM
This hotfix corrects a number of multimedia issues.
- YSE freezes if you attempt to remove the last media type from an agent group
- YSE is not showing Skill Level or Presence for some agents in an agent group after sync if the group contains more than 100 members
- Restarting the Enterprise Server service results InQueued emails being re-ordered in realtime displays
- One queues showing grossly inflated 'longest waiting' statistic in Ignite and QueueNow
- Enterprise Server service can become unresponsive under specific conditions, RTClients will intermittently disconnect
- Intermittently Ignite is not displaying available destinations in Transfer window
- Contact Center Client application taking excessive amount of time to launch for some users (90 seconds)
- Contact Center Client crashing intermittently
- Routing Media stopped updating list of mails due to duplicate ConversationID in SQL routing database
- When viewing emails in a queue (Ignite) in grid-view, the From Name field isn't populated
- Ignite crashing intermittently
- Ignite: Transfer window closes when a new message enters the queue in grid view
- Case and Ticket prefix configured in YSE not being used if employee on different site from media server (Not Multi-Tenant)
- Ignite taking excessive amount of time to launch for some users (90 seconds)
- Enterprise service execution cycles are much more frequent and higher in memory than anticipated
RESOLUTION
This HotFix is to be installed onto MiCC Version 8.0.1.0.
- Go to https://www.mitel.com/
- Click the Log in button.
- Click the Sign in button under Connect.
- On the left, select the Software Download Center.
- Expand the tree to MiContact Center Business and then down to MiContact Center Business 8.0.1.0 and HotFixes.
- Download the MiCC HotFix KB341275.exe HotFix to the MiContact Center server.
- Double-click the MiCC HotFix KB341275.exe and follow the on-screen prompts.
- Wait for the repackager and auto-updates to complete.
NOTE: Installing this HotFix will restart the MiCC services. In order to avoid service interruption we recommend applying this update after hours or during a scheduled maintenance window.
APPLIES TO
MiCC 8.0.1.0
Keywords: multimedia mcc ignite ccc contact center client crash enterprise service execution cycle longest waiting queue