Best Practices when changing from CCM Authentication to Windows Authentication
Article ID: 51930 - Last Review: March 22, 2018Mitel Contact Center Management Names vs. Active Directory Names We recommend you verify the spelling of Employee names in Active Directory with those...
View ArticleHotFix KB438587 - When selecting devices in Flexible Reporting page 2 and...
Article ID: 52582 - Last Review: March 23, 2018PROBLEMWhen selecting devices in Flexible Reporting page 2 and higher are blank RESOLUTIONThis HotFix is to be installed onto MiContact Center Business...
View ArticleHotFix KB412416 - Multiple fixes for MiContact Center for Skype
Article ID: 52557 - Last Review: March 26, 2018PROBLEMThis HotFix addresses the following issues:Agents being unable to remove a MakeBusy codeACD Call Transfers failing intermittently Lync status not...
View ArticleHotFix KB375404 - Various fixes for MiCC for Skype for Business
Article ID: 52509 - Last Review: March 26, 2018PROBLEMThis hotfix addresses several issues:Some agents unable to change MakeBusy statusSome agents receiving ACD calls while already on an ACD...
View ArticleHotFix KB341094 - Agents available not being evaluated correctly when agent...
Article ID: 52438 - Last Review: March 26, 2018PROBLEMQueueNow real-time monitors and ICC Queue Control conditions based on Agents Available for an individual queue were not evaluating the count...
View ArticleHotFix KB340635 - IVR workflow continues to process after a hangup activity...
Article ID: 52431 - Last Review: March 26, 2018PROBLEMAfter a Hangup activity inside a subroutine, the workflow will continue to process until it reaches an end condition or an error. If an error is...
View ArticleHotFix KB341275 - Multiple Multimedia fixes
Article ID: 52443 - Last Review: March 26, 2018PROBLEMThis hotfix corrects a number of multimedia issues.YSE freezes if you attempt to remove the last media type from an agent groupYSE is not showing...
View ArticleHotFix KB355768 - Intermittently no audio heard from IVR ports
Article ID: 52444 - Last Review: March 26, 2018PROBLEMIntermittently no audio was being heard from prompts in IVR. RESOLUTIONThis HotFix is to be installed onto MiContact Center Business version...
View ArticleHotFix KB366370 - Offline install of Client applications hangs on Licensing...
Article ID: 52493 - Last Review: March 26, 2018PROBLEMThis HotFix addresses two problems:1. While installing the client software onto a computer that is not networked directly to the MiContact Center...
View ArticleHotFix KB375344 - Some email messages transferred between queues going into a...
Article ID: 52499 - Last Review: March 26, 2018PROBLEMIn an environment using preferred agent routing, emails which are picked up by an agent in one queue, then transferred to another queue would...
View ArticleHotFix KB389019 - Multiple Multimedia fixes for MiContact Center Version 8.0.1.0
Article ID: 52536 - Last Review: March 26, 2018PROBLEMThis HotFix addresses three issues:Changing default presence status for agent in agent group in YSE doesn't save or changeEmail messages were being...
View ArticleHotFix KB375543 - IVQ not displaying all calls In Queue
Article ID: 52497 - Last Review: March 26, 2018PROBLEMSome calls waiting in queue are not visible in the IVQ monitor, even though they display in QueueNow. RESOLUTIONThis HotFix is to be installed onto...
View ArticleHotFix KB376910 - On the Chat landing page the "Your Name" box does not have...
Article ID: 52514 - Last Review: March 26, 2018PROBLEMWhen a customer lands on the Chat landing page, the fields to be filled in are labeled with ghost text. However, since the "Your Name" field loads...
View ArticleHotFix KB377880 - Multitenant - Employees were able to see some items from...
Article ID: 52525 - Last Review: March 26, 2018PROBLEMDevices from one Site in the configuration were visible to employees of a different Site.RESOLUTIONThis HotFix is to be installed onto MiContact...
View ArticleHotFix KB383468 - Intermittently agents received a blank chat screen in Ignite
Article ID: 52521 - Last Review: March 26, 2018PROBLEMIntermittently agents receive a blank chat screen in Ignite. RESOLUTIONThis HotFix must be installed onto MiContact Center Business version...
View ArticleHotFix KB388947 - After applying HotFix KB383468, MCC Chat account codes no...
Article ID: 52531 - Last Review: March 26, 2018PROBLEMAfter applying HotFix KB383468, MCC Chat account codes are no longer reporting. RESOLUTIONThis HotFix is to be installed onto MiContact Center...
View ArticleHotFix KB393516 - IVR fixes in a resilient scenario
Article ID: 52544 - Last Review: March 26, 2018PROBLEMThis HotFix resolves two issues:When the primary IVR fails, there is a 40 second execution timeout when querying the MiCCSDKIVR ports reporting...
View ArticleHotFix KB436137 - SIP calls not ringing available agents
Article ID: 52583 - Last Review: April 3, 2018PROBLEMIntermittently calls on SIP media servers were not being delivered to available agents RESOLUTIONThis HotFix is to be installed onto MiContact...
View ArticleHotFix KB377622 - YourSite Explorer not displaying Queue configuration tab...
Article ID: 52515 - Last Review: April 5, 2018PROBLEMWith a Business Reporter license (no ACD licensing), YourSite Explorer hides the Queue configuration menu. This is used for Ring Group...
View ArticleHotFix KB377624 - Queue Performance by Period for Ring Groups not accurate
Article ID: 52516 - Last Review: April 5, 2018PROBLEMWhen comparing Queue Performance by Period reports to a LifeCycle report, some calls which appear in the LifeCycle do not appear in the Queue...
View Article