HotFix KB436137 - SIP calls not ringing available agents

PROBLEM

Intermittently calls on SIP media servers were not being delivered to available agents 

RESOLUTION

This HotFix is to be installed onto MiContact Center Business version 8.1.4.0 

1. Go to https://www.mitel.com/
2. Click the Log in button.
3. Click the Sign in button under Connect.
4. On the left, select the Software Download Center.
5. Expand the tree to MiContact Center Business and then down to MiContact Center Business 8.1.4.0 and HotFixes.
6. Download the MiCC HotFix KB436137.exe HotFix to the MiContact Center server.
7. Double-click the MiCC HotFix KB436137.exe and follow the on-screen prompts.
8. Wait for the repackager and auto-updates to complete.

NOTE: Installing this HotFix will restart the MiCC services.  To avoid service interruption we recommend applying the patch after hours or during a scheduled maintenance window.

APPLIES TO

 MiCC 8.1.4.0 with a SIP media server