HotFix KB377624 - Queue Performance by Period for Ring Groups not accurate

Article ID: 52516 - Last Review: April 5, 2018

PROBLEM

When comparing Queue Performance by Period reports to a LifeCycle report, some calls which appear in the LifeCycle do not appear in the Queue Performance report. 

RESOLUTION

This hotfix is to be applied onto MiContact Center Business version 8.1.1.0.

1. Go to https://www.mitel.com/
2. Click the Log in button.
3. Click the Sign in button under Connect.
4. On the left, select the Software Download Center.
5. Expand the tree to MiContact Center Business and then down to MiContact Center Business 8.1.1.0 and HotFixes.
6. Download the MiCC HotFix KB377624.exe HotFix to the MiContact Center server.
7. Double-click the MiCC HotFix KB377624.exe and follow the on-screen prompts.
8. Wait for the repackager and auto-updates to complete.

NOTE:  Installing this hotfix will restart the Mitel services.  In order to avoid service interruption we recommend applying this update after hours or during a scheduled maintenance window.

APPLIES TO

8.1.1.0 

Keywords: 377624 KB377624 queue performance by period ring group groups lifecycle handled