HotFix KB381762 - Soft Phone tab is missing from 8.1.1.0 Contact Center Client for users who have Mitel Deskphone license

PROBLEM

Soft Phone tab is missing from 8.1.1.0 Contact Center Client for users who have Mitel Deskphone license.

 

CAUSE

Security role validation erroneously contains a check for a valid Softphone license, which is not required to use Phone Set Manager.

 

WORKAROUND

Apply a Softphone license. 

RESOLUTION

This hotfix is to be applied onto MiContact Center Business version 8.1.1.0. 

1. Go to https://www.mitel.com/
2. Click the Log in button.
3. Click the Sign in button under Connect.
4. On the left, select the Software Download Center.
5. Expand the tree to MiContact Center Business and then down to MiContact Center Business 8.1.1.0 and HotFixes.
6. Download the MiCC HotFix KB381762.exe HotFix to the MiContact Center server.
7. Double-click the MiCC HotFix KB381762.exe and follow the on-screen prompts.
8. Wait for the repackager and auto-updates to complete.

NOTE: Applying this hotfix will restart the Mitel services, and repackage the client component installer.  In order to avoid service interruptions we recommend applying this update after hours or during a scheduled maintenance window.

APPLIES TO

MiCC 8.1.1.0