HotFix KB377699 - Workforce scheduling generating an error when modifying an...
Article ID: 52508 - Last Review: April 5, 2018PROBLEMWhen making changes to an existing schedule, the workforce scheduling client would return an error and close. SYMPTOMSThe Workforce Scheduling...
View ArticleHotFix KB381257 - CSM Data Import tool not converting DB2 databases correctly.
Article ID: 52517 - Last Review: April 5, 2018PROBLEMWhen using the CSM Data Import tool to convert a CSM database in DB2 format to MiCC, some statistics are not carried over correctly. RESOLUTIONThis...
View ArticleHotFix KB381762 - Soft Phone tab is missing from 8.1.1.0 Contact Center...
Article ID: 52512 - Last Review: April 5, 2018PROBLEMSoft Phone tab is missing from 8.1.1.0 Contact Center Client for users who have Mitel Deskphone license. CAUSESecurity role validation erroneously...
View ArticleHotFix KB386779 - Data from 7.1 system will no longer summarize in 8.1.1.0
Article ID: 52532 - Last Review: April 5, 2018PROBLEMSome data from a MiContact Center 7.1 system would no longer summarize after it was upgraded to 8.1.1.0RESOLUTIONThis HotFix is to be installed onto...
View ArticleHotFix KB392367 - IVR Menu and Collect Digit activities' timeout value is not...
Article ID: 52533 - Last Review: April 5, 2018PROBLEMWhen voice recognition is enabled, users cannot configure the Timeout value in IVR Menu and Collected Digit activities. RESOLUTIONThis HotFix is to...
View ArticleHotFix KB393054 - Ignite taking 30 to 40 seconds to load an email message
Article ID: 52540 - Last Review: April 5, 2018PROBLEMWhen selecting an email in ignite, it is taking 30 to 40 seconds for that email to load.This HotFix also addresses an issue where Junking on email...
View ArticleHotFix KB393158 -Enterprise Server service infinite loop issue
Article ID: 52538 - Last Review: April 5, 2018PROBLEMIn some cases old SMDR records could cause the Enterprise Server service to fall into an infinite loop, resulting in poor performance or triggering...
View ArticleHotFix KB399587 - Multiple multimedia and Ignite client fixes
Article ID: 52545 - Last Review: April 5, 2018PROBLEMThis HotFix addresses multiple issues:In Web-Ignite a security role which blocks access to real-time monitors will also prevent account codes from...
View ArticleHotFix KB399918 - When Site-Based Security is enabled, CCMWeb Contacts are...
Article ID: 52550 - Last Review: April 5, 2018PROBLEMWhen Site-Based Security is enabled, new contacts created in CCMWeb for report distribution are visible regardless of the user's Site....
View ArticleHotFix KB401979 - MiCCSDK concurrency errors preventing callback requests...
Article ID: 52547 - Last Review: April 5, 2018PROBLEMIntermittently callback requests were not being saved due to a concurrency error while writing to SQL. SYMPTOMSIn the MiCCSDK logs you will see...
View ArticleHotFix KB402324 - When marking a message in grid-view as NoReply...
Article ID: 52549 - Last Review: April 5, 2018PROBLEMWhen using grid-view in ignite, sometimes marking one message as NoReply would also mark the next message in grid as NoReply. CAUSEThe grid-view was...
View ArticleHotFix KB416156 - Enterprise service being restarted due to performance
Article ID: 52561 - Last Review: April 5, 2018PROBLEMThis HotFix addresses two issues:The Enterprise server service being restarted intermittently due to performance issues.The Calls Waiting statistic...
View ArticleHotFix KB392414 - Multiple fixes for Agent Whisper
Article ID: 52537 - Last Review: April 11, 2018PROBLEMThis HotFix resolves the following issues:Agent Whisper unable to read the DNIS variable for a callAgent Whisper unable to read the DNIS variable...
View ArticleHotFix KB393073 - Emails being sent to FailedRoute with reason code of Hard...
Article ID: 52541 - Last Review: April 11, 2018PROBLEMMessages are sent into a queue, picked from that queue and transferred back before being picked again by an agent. This results in Emails being...
View ArticleHotFix KB393574 - New Callback monitor does not display already existing...
Article ID: 52539 - Last Review: April 11, 2018PROBLEMWhen opening a Callback monitor in Contact Center Client, the monitor will only display callbacks once their status is updated. As a result,...
View ArticleHotFix KB393576 - Intermittently Agent Greeting port does not receive DNIS or...
Article ID: 52542 - Last Review: April 11, 2018PROBLEMThis HotFix addresses two issues:Agent Greeting ports intermittently being unable to receive the DNIS or ANI values from the call being tapped. A...
View ArticleHotFix KB404909 - Ports becoming stuck in Dialing or Ringing states
Article ID: 52563 - Last Review: April 11, 2018PROBLEMIVR Ports were becoming stuck in Dialing or Ringing states intermittently. SYMPTOMSThe port logs will show warnings/errors like the...
View ArticleHotFix KB418119 - Softphone Answer button greyed out while call ringing
Article ID: 52562 - Last Review: April 11, 2018PROBLEMWhen a Softphone user was off-hook and went back on-hook at the same moment an ACD call was offered to them, the Answer button would sometimes...
View ArticleHotFix KB401762 - Incorrect call details appearing in Ignite (intermittent)
Article ID: 52548 - Last Review: April 11, 2018PROBLEMThis HotFix addresses multiple issues:The Call Details pane intermittently in Ignite showing incorrect call details (two different root causes...
View ArticleHotFix KB405219 - DNIS and ANI values not being sent to Agent Greeting workflows
Article ID: 52553 - Last Review: April 4, 2018PROBLEMIntermittently the DNIS and ANI variables are not passed to the Agent Greeting workflows due to a race condition.RESOLUTIONThis HotFix is to be...
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