HotFix KB392367 - IVR Menu and Collect Digit activities' timeout value is not configurable when voice recognition is enabled

PROBLEM

When voice recognition is enabled, users cannot configure the Timeout value in IVR Menu and Collected Digit activities. 

RESOLUTION

This HotFix is to be installed onto MiContact Center Business version 8.1.1.0. 

1. Go to https://www.mitel.com/
2. Click the Log in button.
3. Click the Sign in button under Connect.
4. On the left, select the Software Download Center.
5. Expand the tree to MiContact Center Business and then down to MiContact Center Business 8.1.1.0 and HotFixes.
6. Download the MiCC HotFix KB392367.exe HotFix to the MiContact Center server.
7. Double-click the MiCC HotFix KB392367.exe and follow the on-screen prompts.
8. Wait for the repackager and auto-updates to complete.

NOTE: Installing this HotFix will restart the Mitel services.  In order to avoid service interruption, we recommend applying this update after hours or during a scheduled maintenance window.

APPLIES TO

MiCC 8.1.1.0