HotFix KB393158 -Enterprise Server service infinite loop issue

Article ID: 52538 - Last Review: April 5, 2018

PROBLEM

In some cases old SMDR records could cause the Enterprise Server service to fall into an infinite loop, resulting in poor performance or triggering service restarts by the Server Monitoring Agent. 

NOTE:  This issue is resolved in MiContact Center Business version 8.1.2.0.  If you are unable to upgrade to 8.1.2.0 at this time, please see details below.

SYMPTOMS

The Enterprise Server log may show a line like the following:

Info: 2017-Jan-06 12:00:44.912   EnterpriseServer::Stop()    at System.String.EqualsHelper(String strA, String strB)
   at prairieFyre.BAL.DataAnalysis.Engine.SMDRRecord.IsQueueCountPegged(Device device)

 

RESOLUTION

This HotFix is to be installed onto MiContact Center Business version 8.1.1.0.

1. Ensure that KB377624 is installed.
2. Ensure that KB386779 is installed.
3. Go to https://www.mitel.com/
4. Click the Log in button.
5. Click the Sign in button under Connect.
6. On the left, select the Software Download Center.
7. Expand the tree to MiContact Center Business and then down to MiContact Center Business 8.1.1.0 and HotFixes.
8. Download the MiCC HotFix KB393158.exe HotFix to the MiContact Center server.
9. Double-click the MiCC HotFix KB393158.exe and follow the on-screen prompts.
10. Wait for the repackager and auto-updates to complete.

NOTE: Installing this HotFix will restart the Mitel services.  In order to avoid service interruption we recommend applying the update after hours or during a scheduled maintenance window.

APPLIES TO

MiContact Center Business 8.1.1.0 

Keywords: 393158 KB393158 infinite loop enterprise server service restarting