Article ID: 52584 - Last Review: April 12, 2018
PROBLEM
The MiCCSDK is not respecting Device Lists that block access to certain Account Codes. This can be seen in OIG SalesForce integrations, Web-Ignite, or direct MiCCSDK queries.
RESOLUTION
This HotFix is to be installed onto MiContact Center Business version 8.1.4.0.
- Go to https://www.mitel.com/
- Click the Log in button.
- Click the Sign in button under Connect.
- On the left, select the Software Download Center.
- Expand the tree to MiContact Center Business and then down to MiContact Center Business 8.1.4.0 and HotFixes.
- Download the MiCC HotFix KB441591.exe HotFix to the MiContact Center server.
- Double-click the MiCC HotFix KB441591.exe and follow the on-screen prompts.
- Wait for the repackager and auto-updates to complete.
NOTE: Installing this HotFix will restart the MiContact Center services. To avoid service interruption we recommend applying the patch after hours or during a scheduled maintenance window.
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