HotFix KB424057 - Unable to log out of CCMWeb and log in as another user if...
Article ID: 52568 - Last Review: April 11, 2018PROBLEMWhen using Active Directory authentication users would be logged into CCMWeb automatically. Any attempt to log out of CCMWeb in order to change...
View ArticleSupported MiVoice Business (MCD) releases by MiCC Version
Article ID: 51183 - Last Review: April 12, 2018INFORMATIONNOTE: This table is filled out in line with the Detailed Release Notes for each MiContact Cnter Business version. As new versions of the MCD...
View ArticleHotFix KB441591 - MiCCSDK not respecting Account Code blocks in Device List
Article ID: 52584 - Last Review: April 12, 2018PROBLEMThe MiCCSDK is not respecting Device Lists that block access to certain Account Codes. This can be seen in OIG SalesForce integrations,...
View ArticleData Collection Troubleshooting Checklist
Article ID: 50571 - Last Review: April 13, 2018Data Collection Troubleshooting Checklist for MiContact Center Business using MiVoice BusinessWhen a system is not collecting data, please ensure the...
View ArticleHotFix KB400310 - The IVR Query activity is being updated to support TLS 1.2
Article ID: 52552 - Last Review: May 14, 2018PROBLEMThe RSSBus component of IVR was only compatible with TLS version 1.0. As of July 22nd, Salesforce is discontinuing support for TLS 1.0, requiring a...
View ArticleHotFix KB410407 - Longest waiting counter inconsistent, and IVQ transfer error
Article ID: 52554 - Last Review: May 14, 2018PROBLEMThis HotFix addresses two issues:The longest waiting time in Ignite's real-time monitors will pause periodically rather than counting up.If one drags...
View ArticleHotFix KB410718 - Some callback requests not being saved to SQL
Article ID: 52555 - Last Review: May 14, 2018PROBLEMThis HotFix corrects several issues:Callback requests weren't being committed to SQL due to a concurrency error. Agents are returned to an available...
View ArticleHotFix KB412420 - When filtering account code results in Web-Ignite only the...
Article ID: 52558 - Last Review: May 14, 2018PROBLEMWhen searching the list of account codes in Web-Ignite, only the first 15 results will populate and no Search More button is available to see the...
View ArticleHotFix KB411802 - CCM Call Notes are disappearing when a call is transferred...
Article ID: 52556 - Last Review: May 14, 2018PROBLEMThis HotFix addresses an issue where Call Notes would be lost if a call was transferred from one answering queue to another.RESOLUTIONThis HotFix is...
View ArticleHotFix KB412423 - Some calls double-pegging in Queue Spectrum reports
Article ID: 52559 - Last Review: May 14, 2018PROBLEMSome calls were being counted twice towards the totals in Queue Spectrum reports. RESOLUTIONThis HotFix is to be applied onto MiContact Center...
View ArticleHotFix KB425468 - Certain days will not summarize
Article ID: 52569 - Last Review: May 14, 2018PROBLEMSummarization fails for certain days. SYMPTOMSIn the DataService logfile you will see something like the following:Error 2017-Sep-15 11:10:41.939...
View ArticleHotFix KB425351 - Agents intermittently being logged out of Ignite
Article ID: 52567 - Last Review: May 14, 2018PROBLEMIntermittently the MiVoice Business sends an unexpected phone logout event. When this occurs Ignite sees this as an agent logout, and proceeds to...
View ArticleHotFix KB424049 - Certain days do not summarize
Article ID: 52570 - Last Review: May 14, 2018PROBLEMSome days will not summarize. SYMPTOMSIn the DataService logfile you will see errors like the following:Error 2017-Sep-15 11:10:41.939 Object...
View ArticleHotFix KB425587 - Workforce Scheduling employee not being assigned enough shifts
Article ID: 52571 - Last Review: May 14, 2018PROBLEMIntermittently employees were not being assigned enough shifts by Workforce Scheduling. RESOLUTIONThis HotFix is to be installed onto MiContact...
View ArticleHotFix KB426218 - IVR Ports not answering
Article ID: 52572 - Last Review: May 14, 2018PROBLEMIntermittently IVR Ports would stop answering calls. RESOLUTIONThis HotFix is to be applied onto MiContact Center Business 8.1.4.0.Go to...
View ArticleHotFix KB428628 - Worktimer inaccuracies in Ignite inbox
Article ID: 52574 - Last Review: May 14, 2018PROBLEMUsers were having issues with worktimers stacking up and not clearing, not matching the actual status of the agent, and timers expiring then changing...
View ArticleRelease Notes for MiContact Center Business version 9.0.1.0
Article ID: 52585 - Last Review: May 16, 2018INFORMATIONPlease see the attached DRN document for details on the MiContact Center Business version 9.0.1.0 release.NOTE: This version is for use with...
View ArticlePre-Requisite Software Compatibility by MiCC Version
Article ID: 51491 - Last Review: , May 18, 2018INFORMATIONThe following tables show what versions of .NET, IE, SQL, Windows (Server), and Windows (Client) are supported by version of prairieFyre...
View ArticleMiContact Center Business Build Versions
Article ID: 51035 - Last Review: May 18, 2018SUMMARYThe table below shows each CCM version (eg: 6.0.2.1), its build number (6.0.03083.1), and its release date. Friendly NameBuild VersionDate...
View ArticleHotFix KB443689 - Inbox item not clearing (voice call) after agent goes idle...
Article ID: 52586 - Last Review: May 22, 2018PROBLEMInbox item not clearing (voice call) after agent goes idle. Triggering call is a MiCollab initiated conference to an external number. RESOLUTIONThis...
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