HotFix KB400310 - The IVR Query activity is being updated to support TLS 1.2

PROBLEM

The RSSBus component of IVR was only compatible with TLS version 1.0.  As of July 22nd, Salesforce is discontinuing support for TLS 1.0, requiring a more up to date version.

This HotFix upgrades the supported TLS version to 1.2. 

NOTE: This affects ODBC Queries in IVR to Salesforce, and CRM.  SAP will benefit from the updated TLS version after testing is complete in MiContact Center Business version 9.0.0.0. 

RESOLUTION

This HotFix is to be installed onto MiContact Center Business version 8.1.3.0. 

1. Go to https://www.mitel.com/
2. Click the Log in button.
3. Click the Sign in button under Connect.
4. On the left, select the Software Download Center.
5. Expand the tree to MiContact Center Business and then down to MiContact Center Business 8.1.3.0 and HotFixes.
6. Download the MiCC HotFix KB400310.exe HotFix to the MiContact Center server.
7. Double-click the MiCC HotFix KB400310.exe and follow the on-screen prompts.
8. Wait for the repackager and auto-updates to complete.

NOTE: Installing this HotFix will restart the Mitel services.  To avoid service interruption we recommend applying the patch after hours or during a scheduled maintenance window.

APPLIES TO

 MiCC 8.1.3.0