HotFix KB443689 - Inbox item not clearing (voice call) after agent goes idle - MiCollab initiated conference to an external number

Article ID: 52586 - Last Review: May 22, 2018

PROBLEM

Inbox item not clearing (voice call) after agent goes idle.  Triggering call is a MiCollab initiated conference to an external number. 

RESOLUTION

This HotFix is to be applied onto MiContact Center Business version 9.0.0.0.

Ensure that KB435896 is installed.
Go to https://www.mitel.com/
Click the Log in button.
Click the Sign in button under Connect.
On the left, select the Software Download Center.
Expand the tree to MiContact Center Business and then down to MiContact Center Business 9.0.0.0 and HotFixes.
Download the MiCC HotFix KB443689.exe HotFix to the MiContact Center server.
Double-click the MiCC HotFix KB443689.exe and follow the on-screen prompts.
Wait for the repackager and auto-updates to complete. 

NOTE: Installing this HotFix will restart the MiContact Center services.  To avoid service interruption we recommend applying the patch after hours or during a scheduled maintenance window.

APPLIES TO

MiCC 9.0.0.0 

Keywords: 443689 KB443689 inbox ghost not clearing micollab conference external