Article ID: 51672 - Last Review: November 2, 2018
DESCRIPTION
Extensions which are not licensed (aka uncosted) making outbound calls from a media server with Call Accounting or Business Reporter.
SEVERITY
Minor
IMPACT
Reports run against these unlicensed extensions may return No data.
TROUBLESHOOTING STEPS
To resolve this issue, you license the extension(s).
1. In YourSite Explorer, YourSite => Devices =>Extensions, select the extension you want to license.
2. Select the check box beside License this extension.
3. Click Save.