HotFix KB463927 - Ghost text on Chat landing page does not clear on an...
Article ID: 52599 - Last Review: October 31, 2018PROBLEMWhen a user on an Android phone reached the landing page for a Chat, the ghost text would not clear down, resulting in the chatter's information...
View ArticleALM0108 - Extensions not costed
Article ID: 51672 - Last Review: November 2, 2018DESCRIPTIONExtensions which are not licensed (aka uncosted) making outbound calls from a media server with Call Accounting or Business Reporter....
View ArticleRelease Notes for MiContact Center Business version 9.0.2.0
Article ID: 52600 - Last Review: November 7, 2018INFORMATIONPlease see the attached DRN document for details on the MiContact Center Business version 9.0.2.0 release,. NOTE: This version is for use...
View ArticlePre-Requisite Software Compatibility by MiCC Version
Article ID: 51491 - Last Review: , November 7, 2018INFORMATIONThe following tables show what versions of .NET, IE, SQL, Windows (Server), and Windows (Client) are supported by version of prairieFyre...
View ArticleMiContact Center Business Build Versions
Article ID: 51035 - Last Review: November 7, 2018SUMMARYThe table below shows each CCM version (eg: 6.0.2.1), its build number (6.0.03083.1), and its release date. Friendly NameBuild VersionDate...
View ArticleALM0001 - IVR File Synchronization error
Article ID: 51343 - Last Review: November 8, 2018DESCRIPTIONAn alarm 0001 will present itself when the sync of a prompt or workflow fails to be downloaded to any of the remote IVR servers. The alarm...
View ArticleALM0003 - IVR Port Out Of Service
Article ID: 51345 - Last Review: November 8, 2018DESCRIPTIONPorts will go out of service for the following reasons:The port is in use by another application. In this case will port will keep...
View ArticleALM0006 - Invalid Callback Destination
Article ID: 51348 - Last Review: November 8, 2018DESCRIPTIONThis will happen when the number dialed to offer the callback does not exist on the switch or the class of service is...
View ArticleALM0009 - Mitai Congestion Errors
Article ID: 51351 - Last Review: November 8, 2018DESCRIPTIONThis alarm is triggered when the collector service detects Mitai Congestion Errors coming from the PBX.You can adjust the threshholds for...
View ArticleALM0011 - Service Unavailable
Article ID: 51353 - Last Review: November 8, 2018DESCRIPTIONThis alarm means that a service is failing to respond in an expected manner.NOTE: In MiContact Center version 6 this alarm code was used as a...
View ArticleALM0013 - Low disk space
Article ID: 51355 - Last Review: November 8, 2018DESCRIPTIONThis alarm means that the C: has low disk. This can cause Windows to behave very badly if it can't get the space it needs for the swap...
View ArticleALM0021- Data Filing IO Problem
Article ID: 51363 - Last Review: November 8, 2018DESCRIPTIONThis alarm is triggered when the system detects a problem writing files to the hard drive of the MiCC server.SEVERITYCriticalIMPACTWhen the...
View ArticleALM0024 - SQL Problem
Article ID: 51392 - Last Review: November 8, 2018DESCRIPTIONThis alarm indicates the system has detected a problem with SQL.SEVERITYMajorIMPACTProblems with SQL can lead to real time and reporting...
View ArticleALM0027 - Media Server Offline
Article ID: 51369 - Last Review: November 8, 2018DESCRIPTIONThis alarm indicates that the Enterprise server is not logged in to the media server.SEVERITYCriticalIMPACTNo connection to the media server,...
View ArticleALM0028 - Media Server Data Timeout Configuration
Article ID: 51370 - Last Review: November 8, 2018DESCRIPTIONThis alarm indicates that the media server data timeout duration has not been configured.SEVERITYMinorIMPACTNot having this configured may...
View ArticleALM0039 - IVR Calls Forwarded
Article ID: 51383 - Last Review: November 8, 2018DESCRIPTIONThis alarm indicates that calls are being forwarded and not hitting the VWM ports.SEVERITYMinorIMPACTThe calls are being forwarded and not...
View ArticleALM0048 - Router Certificate Expiry
Article ID: 51541 - Last Review: November 8, 2018DESCRIPTIONThis alarm indicates that the certificate for the Lync router server is going to expire. NOTE: This alarm is not in...
View ArticleHowTo - Enabling Contact Center Solutions and Business Reporter in a FIPS...
Article ID: 52179 - Last Review: November 8, 2018INFORMATIONIf your Enterprise Server and Remote servers reside in a FIPS environment, Contact Center Solutions and Business Reporter requires a...
View ArticleALM0099 - Work timer mismatch between this COS and its associated Queues and...
Article ID: 51608 - Last Review: November 8, 2018DESCRIPTIONThis alarm is triggered when the COS's work timer associated with a given Agent is less than a Queue's work timer associated with that same...
View ArticleALM0107 - OAI Data link is down
Article ID: 51665 - Last Review: November 8, 2018DESCRIPTIONAlarm indicates communication problems between the MiCC server and the Inter-tel PBX. When this occurs, SMDR and ACD data links will also be...
View Article