Article ID: 51343 - Last Review: November 8, 2018
DESCRIPTION
An alarm 0001 will present itself when the sync of a prompt or workflow fails to be downloaded to any of the remote IVR servers. The alarm will display the name of the prompt or workflow as well as the server that failed to download the file.
SEVERITY
Major
IMPACT
Audio files will not be able to play from the remote VWM server resulting in a poor customer experience.
TROUBLESHOOTING STEPS
- Open YourSite Explorer and go to the Servers page. Ensure that the remote IVR server is listed correctly.
- Attempt to save the file a second time.
- In YourSite Explorer click the Tools tab at the top and then click Re-synchronize clients. This will attempt to force a download of all files since the last completed synchronization.
APPLIES TO
CCM/VWM/IVR
Keywords: ALM0001