DESCRIPTION
This alarm is triggered when the collector service detects Mitai Congestion Errors coming from the PBX.
You can adjust the threshholds for Minor, Major, and Critical alarms. When doing so, the number chosen is the number of MiTAI Congestion Errors reported before that threshold triggers.
SEVERITY
Minor/Major/Critical thresholds are configured in YourSite Explorer.
IMPACT
Congestion errors indicate a MiTAI communication problem between the MiCC server and the MiVB. This could cause ICC commands or API commands to fail.
TROUBLESHOOTING STEPS
Mitel has put a lot of work into recovering from Mitai congestion errors, but if your business is impacted by this, it would be best to obtain a client side support package, a server side support package and contact support for investigation.
APPLIES TO
CCM
Keywords: ALM0009