Article ID: 51665 - Last Review: November 8, 2018
DESCRIPTION
Alarm indicates communication problems between the MiCC server and the Inter-tel PBX. When this occurs, SMDR and ACD data links will also be down.
SEVERITY
Major
IMPACT
No data is being collected from the Media Server
TROUBLESHOOTING STEPS
Follow normal data collection troubleshooting. More information can be found in the following knowledgebase article:
http://micc.mitel.com/kb/TroubleshooterGuide50571.aspx
APPLIES TO
CCM 6.0 only
Keywords: ALM0107 OAI Data link down data collection