Article ID: 52611 - Last Review: March 12, 2019
NOTE: Installing this Hotfix will restart the MiContact Center services. To avoid service interruption we recommend applying this patch after hours or during a scheduled maintenance window.
PROBLEM
This HotFix addresses two issues:
- Rarely EMail raw data would be malformed causing Data Summarization errors
- After upgrading from the 8.1 stream real-time was double-pegging some calls when a transfer from one queue to another occurred
RESOLUTION
This Hotfix is to be applied onto MiContact Center Business version 9.0.2.0.
- Go to https://www.mitel.com/
- Click the Login button.
- Click the Sign in button under MiAccess.
- On the left, select the Software Download Center.
- Expand the tree to MiContact Center Business and then down to MiContact Center Business 9.0.2.0 and HotFixes.
- Download the MiCC HotFix KB467156.exe HotFix to the MiContact Center server.
- Double-click the MiCC HotFix KB467156.exe and follow the on-screen prompts.
- Wait for the repackager and auto-updates to complete.
NOTE: Installing this Hotfix will restart the MiContact Center services. To avoid service interruption we recommend applying this patch after hours or during a scheduled maintenance window.
APPLIES TO
MiCC 9.0.2.0
Keywords: Hotfix 467156 KB467156 email summarize summarization real-time realtime