ALM0119 - Windows Search Service is not started
Article ID: 51933 - Last Review: November 8, 2018DESCRIPTIONThis alarm is thrown if we detect that the Windows Search Service is not started or properly responding. SEVERITYMajorIMPACTIf the Windows...
View ArticleALM0124 - Items in the mail server Failed folder
Article ID: 52092 - Last Review: November 8, 2018DESCRIPTIONThis alarm indicates that at least one email is in the failed folder on the mail server. This will happen when the Media Routing service is...
View ArticleALM0125 - Emails in FailedRoute state
Article ID: 52100 - Last Review: November 8, 2018DESCRIPTIONEmails have entered a FailedRoute state in storage. This can happen for a number of reasons including an improperly configured workflow as...
View ArticleHotFix KB427400 - IVR and Multimedia reporting fixes
Article ID: 52578 - Last Review: November 19, 2018PROBLEMThis HotFix addresses multiple issues:Hunt Group Port durations do not match the Condition report durationsSome calls were pegged as both...
View ArticleHotFix KB464434 - Agent Inbound Trace showing call duration of 15 seconds on...
Article ID: 52601 - Last Review: November 26, 2018PROBLEMThe duration of some calls in the Agent Inbound Trace report were inaccurate. RESOLUTIONThis Hotfix is to be installed onto MiContact Center...
View ArticleHotFix KB465400 - SMS history "Error loading interaction" in Web-Ignite
Article ID: 52603 - Last Review: December 10, 2018PROBLEMThe SMS history shows "Error loading interaction" in Web-Ignite in an environment with no EMail media servers. RESOLUTIONThis Hotfix is to be...
View ArticleMissing MiTAI Monitors after a PBX reboot
Article ID: 52059 - Last Review: December 12, 2018PROBLEMAfter performing a reboot or restart of your PBX, not all MiTAI Monitors are re-established. SYMPTOMSThis can result in Softphone, PhoneSet...
View ArticleRelease Notes for MiContact Center Business version 9.1.0.0
Article ID: 52602 - Last Review: December 5, 2018INFORMATIONPlease see the attached documents for the details on the MiContact Center Business version 9.1.0.0 release. NOTE: MiContact Center Business...
View ArticleHotFix KB466189 - EMails with PDF attachments were not being routed whith...
Article ID: 52605 - Last Review: December 31, 2018PROBLEMEMails with PDF attachments were not being routed whith certain MIME typesRESOLUTIONThis Hotfix is to be applied onto MiContact Center Business...
View ArticleMiContact Center Business Build Versions
Article ID: 51035 - Last Review: January 4, 2019SUMMARYThe table below shows each CCM version (eg: 6.0.2.1), its build number (6.0.03083.1), and its release date. Friendly NameBuild VersionDate...
View ArticleRelease Notes for MiContact Center Business version 9.0.2.0
Article ID: 52600 - Last Review: January 4, 2019INFORMATIONPlease see the attached DRN document for details on the MiContact Center Business version 9.0.2.0 release,. NOTE: This version is for use...
View ArticleHotFix KB447705 - Workflow repeating each step
Article ID: 52594 - Last Review: July 25, 2018PROBLEMIntermittently a workflow was repeating each step for a single call.RESOLUTIONThis HotFix is to be applied onto MiContact Center Business version...
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ACD Hotdesking using the MiContact Center Softphone
Article ID: 51976 - Last Review: January 14, 2019PROBLEMWhen configuring your MCD to use a Softphone Extension and a HotDesking ACD agent, you should only need to use one license on your MCD, by...
View ArticleHotFix KB466669 - desktop ignite not displaying selected emails since Windows...
Article ID: 52606 - Last Review: January 16, 2019PROBLEMAfter applying patch 1809 in a Windows 10 client PC, the desktop Ignite application was no longer displaying emails in some situations....
View ArticleHotFix KB466672 - Compatibility fixes
Article ID: 52607 - Last Review: January 21, 2019PROBLEMThis Hotfix addresses two issues:Desktop Ignite not displaying some messages after applying Windows 10 update 1809SMS via Twilio failing with a...
View ArticleHotFix KB466294 - Multimedia work timer cancelled when agent receives non-ACD...
Article ID: 52609 - Last Review: February 14, 2019PROBLEMMultimedia worktimer states were being cancelled if the agent received a non-ACD call. RESOLUTIONThis Hotfix is to be installed onto MiContact...
View ArticleHotFix KB467096 - Interactive visual queue displaying more abandoned calls...
Article ID: 52610 - Last Review: February 19, 2019PROBLEMIn some cases the Interactive Visual Queue real-time monitor was displaying more abandoned calls than the Queue Now monitor and historical...
View ArticleHotFix KB467156 - Reporting and Summarization fixes
Article ID: 52611 - Last Review: March 12, 2019PROBLEMThis HotFix addresses two issues:Rarely EMail raw data would be malformed causing Data Summarization errorsAfter upgrading from the 8.1 stream...
View ArticleHotFix KB468877 - Compatibility fix with Multimedia Contact Center and Lotus...
Article ID: 52612 - Last Review: March 20, 2019PROBLEMSome sites found that MiContact Center Business' multimedia component did not function correctly when the IMAP server used was Lotus Notes/Domino....
View ArticleHotFix KB467641 - Mivoice5000 LDAP search doesn't work as expected with...
Article ID: 52613 - Last Review: March 21, 2019PROBLEMWhen The MiContact Center Business is configured with an LDAP connector to Mivoice5000 LDAP directory the Ignite search should display the short...
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