HotFix KB472028 - URL Screenpop intermittently not triggering

Article ID: 52621 - Last Review: April 12, 2019

PROBLEM

When using a URL as a screenpop with the ScreenpopOInRinging variable it would intermittently not trigger.

RESOLUTION

This Hotfix is to be installed onto MiContact Center Business version 9.1.0.0. 

1. Go to https://www.mitel.com/
2. Click the Login button.
3. Click the Sign in button under MiAccess.
4. On the left, select the Software Download Center.
5. Expand the tree to MiContact Center Business and then down to MiContact Center Business 9.1.0.0 and HotFixes.
6. Download the MiCC HotFix KB472028.exe HotFix to the MiContact Center server.
7. Double-click the MiCC HotFix KB472028.exe and follow the on-screen prompts.
8. Wait for the repackager and auto-updates to complete.

NOTE: Installing this Hotfix will restart the MiContact Center services.  To avoid service interruption install this patch after hours or during a scheduled maintenance window.

APPLIES TO

 MiCC 9.1

Keywords: Hotfix 472028 KB472028 screenpoponringing url screenpop intermittent