HotFix KB470705 - Desktop Ignite can no longer open attachments
Article ID: 52614 - Last Review: March 28, 2019PROBLEMDesktop Ignite is no longer able to open attachments after installing Windows 10 update 1809 and associated compatibility fix in MiContact Center...
View ArticleHotFix KB470707 - Desktop Ignite can no longer open attachments
Article ID: 52615 - Last Review: March 28, 2019PROBLEMDesktop Ignite is no longer able to open attachments after installing Windows 10 update 1809 and associated compatibility fix in MiContact Center...
View ArticleHotFix KB468853 - UPiQ stability and Summarization fixes
Article ID: 52616 - Last Review: April 4, 2019PROBLEMThis Hotfix resolves 3 issues:Some days failed to summarize reporting dataALM0011 - Service Unavailable was triggering for the UPiQ serviceThe UPiQ...
View ArticleHotFix KB470709 - IVR Callback queues show low handling time
Article ID: 52617 - Last Review: April 4, 2019PROBLEMIn Queue performance reports the IVR Callback queues show low handling timeRESOLUTIONThis Hotfix is to be installed onto MiContact Center Business...
View ArticleHotFix KB471974 - Some queued media in IVQ was not showing Name or ANI
Article ID: 52618 - Last Review: April 5, 2019PROBLEMSome queued media in IVQ was not showing Name or ANIRESOLUTIONThis Hotfix is to be installed onto MiContact Center Business version 9.0.2.0.Ensure...
View ArticleHotFix KB468805 - IVR ports not answering calls with a blocked ANI/CLI
Article ID: 52619 - Last Review: April 12, 2019PROBLEMAn incoming caller who withholds their ANI (CLI) fails to be answered by the IVR . RESOLUTIONThis Hotfix is to be installed onto MiContact Center...
View ArticleHotFix KB472176 - Agent Performance reports incorrectly pegging call counts
Article ID: 52620 - Last Review: April 12, 2019PROBLEMAgent Performance reports incorrectly pegging call counts when calls were transferred from one path to a second. These calls were double...
View ArticleHotFix KB472028 - URL Screenpop intermittently not triggering
Article ID: 52621 - Last Review: April 12, 2019PROBLEMWhen using a URL as a screenpop with the ScreenpopOInRinging variable it would intermittently not trigger.RESOLUTIONThis Hotfix is to be installed...
View ArticleHotFix KB472023 - The full ANI is not logged in the queue abandoned table
Article ID: 52622 - Last Review: April 16, 2019PROBLEMThe full ANI is not logged in the queue abandoned table. In some cases only the area code was saved. RESOLUTIONThis Hotfix is to be installed onto...
View ArticleHotFix KB470763 - Case merging is not working if you merge while the email...
Article ID: 52623 - Last Review: April 17, 2019PROBLEMIf you merge an email into a different case while the email is still in the inbox, then send the email response, you end up with two cases (one of...
View ArticleHotFix KB472027 - Unable to summarize some days
Article ID: 52624 - Last Review: April 22, 2019PROBLEMData summarization fails for some days. Logging indicates either an invalid state change, or a dropped device.RESOLUTIONThis Hotfix is to be...
View ArticleRelease Notes for MiContact Center Business version 9.1.1.0
Article ID: 52625 - Last Review: April 23, 2019INFORMATIONPlease see the attached DRN document for details on the MiContact Center Business version 9.1.1.0.Note that there is both a SIP and MiVoice...
View ArticlePre-Requisite Software Compatibility by MiCC Version
Article ID: 51491 - Last Review: , April 23, 2019INFORMATIONThe following tables show what versions of .NET, IE, SQL, Windows (Server), and Windows (Client) are supported by version of prairieFyre...
View ArticleSupported MiVoice Business (MCD) releases by MiCC Version
Article ID: 51183 - Last Review: April 23, 2019INFORMATIONNOTE: This table is filled out in line with the Detailed Release Notes for each MiContact Cnter Business version. As new versions of the MCD...
View ArticleHotFix KB470782 - When a consultative party hangs up, the agent is...
Article ID: 52626 - Last Review: April 29, 2019PROBLEMWhen a consultative party hangs up, the agent is automatically reconnected to the caller.RESOLUTIONThis Hotfix is to be installed onto MiContact...
View ArticleIgnite - Set default font and size
Article ID: 52099 - Last Review: May 3, 2019PROBLEMYou are looking to set the default Font and Font Size for all your Ignite clients. Note that the steps are slightly different depending on whether you...
View ArticleHotFix KB474681 - Mandatory HotFix for MiContact Center Business 9.1.1.0...
Article ID: 52627 - Last Review: May 21, 2019PROBLEMMiContact Center Business 9.1.1.0 initially introduced an error where raw data files were created for future dates. Raw MiTAI records would then be...
View ArticleHotFix KB473844 - Maintenance becomes stuck during nightly summarization
Article ID: 52628 - Last Review: May 21, 2019PROBLEMIntermittently the nightly summarize is unable to complete on certain days, leaving the maintenance in a stuck state. RESOLUTIONThis Hotfix is to be...
View ArticleHotFix KB474774 - Reporting, summarization, and agent greeting fixes
Article ID: 52629 - Last Review: May 27, 2019PROBLEMThis Hotfix addresses three issuesAgent Inbound Call Details and Agent by Queue by Period call counts were not lining up.Intermittently data...
View ArticleLicensing and Staging servers - Vital information
Article ID: 52504 - Last Review: May 27, 2019INFORMATIONThe MiContact Center license key provided for your MiCC Enterprise Server installation can be used twice. The second instance is intended to...
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