HotFix KB472027 - Unable to summarize some days

Article ID: 52624 - Last Review: April 22, 2019

PROBLEM

Data summarization fails for some days.  Logging indicates either an invalid state change, or a dropped device.

RESOLUTION

This Hotfix is to be installed onto MiContact Center Business version 9.1.0.0.

1. Ensure that KB467096 is installed.
2. Ensure that KB468805 is installed.
3. Go to https://www.mitel.com/
4. Click the Login button.
5. Click the Sign in button under MiAccess.
6. On the left, select the Software Download Center.
7. Expand the tree to MiContact Center Business and then down to MiContact Center Business 9.1.0.0 and HotFixes.
8. Download the MiCC HotFix KB472027.exe HotFix to the MiContact Center server.
9. Double-click the MiCC HotFix KB472027.exe and follow the on-screen prompts.
10. Wait for the repackager and auto-updates to complete. 

NOTE: Installing this Hotfix will restart the MiContact Center services.  To avoid service interruption install this patch after hours or during a scheduled maintenance window.

APPLIES TO

MiCC 9.1 

Keywords: Hotfix 472027 KB472027 summarize