HotFix KB474774 - Reporting, summarization, and agent greeting fixes

PROBLEM

This Hotfix addresses three issues

• Agent Inbound Call Details and Agent by Queue by Period call counts were not lining up.

• Intermittently data summarization would fail

• The Agent Greeting engine was enabling a Silent Monitor on every ACD call regardless of whether that queue used agent greetings or not 

RESOLUTION

This Hotfix is to be installed onto MiContact Center Business version 9.1.1.0.

1. Go to https://www.mitel.com/
2. Click the Login button.
3. Click the Sign in button under MiAccess.
4. On the left, select the Software Download Center.
5. Expand the tree to MiContact Center Business and then down to MiContact Center Business 9.1.1.0 and HotFixes.
6. Download the KB474774 HotFix to the MiContact Center server.
7. Double-click the KB474774 and follow the on-screen prompts.
8. Wait for the repackager and auto-updates to complete.

NOTE: Installing this Hotfix will restart the MiContact Center services.  To avoid service interruption install this patch after hours or during a scheduled maintenance window. 

APPLIES TO

MiCC 9.1.1.0