Article ID: 52638 - Last Review: August 19, 2019
DESCRIPTION
The Cloudlink Proxy was unable to authenticate with Cloudlink using the credentials stored during the client creation process in Yoursite Explorer.
SEVERITY
Major
IMPACT
The Cloudlink proxy will no longer be able to communicate with Cloudlink until this is resolved. The Cloudlink proxy will no longer be able to receive incoming chat sessions, publish messages for say/ask activities on behalf of Queues/MediaServers, or add/remove participants from Cloudlink chat sessions.
TROUBLESHOOTING STEPS
- Review the Cloudlink proxy logs for an indication of why the login failed.
- Restart the Cloudlink Proxy application pool in IIS to have the proxy attempt to re-authenticate.
- Re-Authenticate/Recreate the Cloudlink Proxy Client on the Cloudlink tab of the Enterprise page in YSE.
APPLIES TO
MiCC 9.2 or newer with Cloudlink Chat enabled
Keywords: cloudlink proxy alarm event