HotFix KB474853 - Account Code sorting and duplicate ScreenPops
Article ID: 52630 - Last Review: June 10, 2019PROBLEMThis Hotfix addresses 2 issues:The Account Code list in Contact Center Client is not sorted.Intermittently screenpops would launch...
View ArticleHotFix KB479209 - IVR Schedule errors
Article ID: 52631 - Last Review: June 18, 2019PROBLEMThis Hotfix addresses two issues:Testing a Rule schedule caused an error in YourSite ExplorerSchedule Conditions in IVR using Moroccan Standard time...
View ArticleHowTo - Add Nuance licensing to a MiContact Center server
Article ID: 52546 - Last Review: June 18, 2019PROBLEMAfter assigning ASR and/or TTS licenses in to the MiCC ARID in AMC, these licenses do not activate automatically. RESOLUTIONThe process for enabling...
View ArticleUnderstanding Estimated Wait Time calculations
Article ID: 52331 - Last Review: June 19, 2019INFORMATIONThis is the industry standard for the EWT calculation:Calculation A:If there are Devices Available to answer: (Average Talk Time * Position In...
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Screenpop - Configuration Best Practices
Article ID: 51204 - Last Review: October 31, 2013INFORMATIONHere are the best practices for the configuration of Screenpop.Enabling prairieFyre MiTAI event loggingIf enabled, the prairieFyre Enterprise...
View ArticleHotFix KB471949 - Agent Performance by MakeBusy missing some pegs
Article ID: - Last Review: July 2, 2019PROBLEMThe Agent Performance by Make Busy report was missing some pegs when compared to other reports.RESOLUTIONThis Hotfix is to be installed onto MiContact...
View ArticleRelease Notes for MiContact Center Business version 9.1.2.0
Article ID: 52634 - Last Review: July 15, 2019InformationPlease see the attached DRN document for details on the MiContact Center Business version 9.1.2.0.Note that there is both a SIP and MiVoice...
View ArticleHowTo - Setup the PBX Simulator
Article ID: 51207 - Last Review: July 18, 2019INFORMATIONYou can demonstrate the real-time and reporting functionality or play back historical MiVoice Business data to test real-time issues on a...
View ArticleHotFix KB479702 - Multiple client application, reporting, and agent greeting...
Article ID: 52635 - Last Review: July 26, 2019PROBLEMThis Hotfix addresses multiple issues:YourSite Explorer warning of high memory usage too early and too frequentlyYourSite Explorer not giving a...
View ArticleHotFix KB482455 - Internal user's phone number not visible in Web ignite
Article ID: 52636 - Last Review: August 19, 2019PROBLEMWhen searching for an employee, the call button would not display if the employee had only one extension associated. RESOLUTIONThis Hotfix is to...
View ArticleALM0161 - Cloudlink Proxy client login failed
Article ID: 52638 - Last Review: August 19, 2019DESCRIPTIONThe Cloudlink Proxy was unable to authenticate with Cloudlink using the credentials stored during the client creation process in Yoursite...
View ArticleEvent and Alarm Descriptions
Article ID: 51286 - Last Review: August 19, 2019TABLE OF CONTENTCCM displays error and event messages to inform you of successful and unsuccessful operations. A subset of the error and event messages...
View ArticleALM0160 - Cloudlink Proxy is inaccessible
Article ID: 52637 - Last Review: August 19, 2019DESCRIPTIONThe Cloudlink Proxy service is not accessible by the Routing Media Service. This will prevent the accurate reporting of the state of alarms...
View ArticleHotFix KB482456 - WFM Connector not populating Teleopti data
Article ID: 52639 - Last Review: August 20, 2019PROBLEMThe WFM Connector was not populating Teleopti data for the Agent Contact Queue Data due to a SQL timeout. This is more common on sites with large...
View ArticleHotFix KB482488 - Contact Center Client Error - Profile Load Error
Article ID: 52640 - Last Review: August 27, 2019PROBLEMA Contact Center Client profile which employs a sound option in alarms will no longer load after upgrading from an earlier version to...
View ArticleENS0001 – Enterprise server long execution cycle
Article ID: 52641 - Last Review: August 29, 2019DESCRIPTIONThe Enterprise Server Service has encountered a longer than normal execution cycle. SEVERITYMinor IMPACTThe Enterprise Server provides and...
View ArticleGolden Rules for configuring MiVoice Business (3300)
Article ID: 50560 - Last Review: September 10, 2019INFORMATION prairieFyre support will frequently reference our Golden Rules for PBX configuration. These are the required settings to ensure that your...
View ArticleHowTo - Setup a Reverse Proxy in Apache for webchat
Article ID: 52450 - Last Review: September 10, 2019INFORMATIONApache web servers enable multiple methods of implementing reverse proxies. The following is the tested and supported configuration for...
View ArticleRelease Notes for MiContact Center Business version 9.1.3.0
Article ID: 52634 - Last Review: October 15, 2019InformationPlease see the attached DRN document for details on the MiContact Center Business version 9.1.3.0.Note that there is both a SIP and MiVoice...
View ArticlePre-Requisite Software Compatibility by MiCC Version
Article ID: 51491 - Last Review: , October 15, 2019INFORMATIONThe following tables show what versions of .NET, IE, SQL, Windows (Server), and Windows (Client) are supported by version of prairieFyre...
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