Article ID: 52640 - Last Review: August 27, 2019
NOTE: Installing this Hotfix will restart the MiContact Center services. To avoid service interruption please install this patch after hours or during a scheduled maintenance window.
PROBLEM
A Contact Center Client profile which employs a sound option in alarms will no longer load after upgrading from an earlier version to 9.1.1.0.
RESOLUTION
This Hotfix is to be installed onto MiContact Center Business version 9.1.1.0.
- Ensure that KB479209 is installed.
- Ensure that KB479702 is installed.
- Go to https://www.mitel.com/
- Click the Login button.
- Click the Sign in button under MiAccess.
- On the left, select the Software Download Center.
- Expand the tree to MiContact Center Business and then down to MiContact Center Business 9.1.1.0 and HotFixes.
- Download the KB482488 HotFix to the MiContact Center server.
- Double-click the KB482488 and follow the on-screen prompts.
- Wait for the repackager and auto-updates to complete.
NOTE: Installing this Hotfix will restart the MiContact Center services. To avoid service interruption please install this patch after hours or during a scheduled maintenance window.
APPLIES TO
MiCC 9.1.1.0.
Keywords: Hotfix 482488 KB482488 ccc contact center client profile error alarm