Article ID: 52647 - Last Review: , 2019
PROBLEM
When querying the MiCCSDK for call details, the DNIS field was being returned as a NULL value.
NOTE: This issue is also resolved in MiContact Center Business version 9.1.2.0 and newer.RESOLUTION
This Hotfix is to be installed onto MiContact Center Business version 9.0.2.0.
- Ensure that KB465400 is installed.
- Go to https://www.mitel.com/
- Click the Login button.
- Click the Sign in button under MiAccess.
- On the left, select the Software Download Center.
- Expand the tree to MiContact Center Business and then down to MiContact Center Business 9.0.2.0 and HotFixes.
- Download the KB487211 HotFix to the MiContact Center server.
- Double-click the KB487211 HotFix and follow the on-screen prompts.
- Wait for the repackager and auto-updates to complete.
NOTE: Installing this Hotfix will restart the MiContact Center services. To avoid service interruption please install this patch after hours or during a scheduled maintenance window.
APPLIES TO
MiCC 9.0.2.0
Keywords: Hotfix KB487211 4987211 MiCCSDK dnis