Supported MiVoice Business (MCD) releases by MiCC Version
Article ID: 51183 - Last Review: October 15, 2019INFORMATIONNOTE: This table is filled out in line with the Detailed Release Notes for each MiContact Cnter Business version. As new versions of the MCD...
View ArticleHotFix KB486794 - Intermittently emails not being delivered to agent
Article ID: 52643 - Last Review: October 17, 2019PROBLEMIntermittently EMails were not being delivered to agents after requeues. RESOLUTIONThis Hotfix is to be installed onto MiContact Center Business...
View ArticleSIP - Golden Rules documentation. Required Gateway Settings for MiVoice...
Article ID: 52448 - Last Review: October 21, 2019INFORMATIONThe attached article contains the required gateway settings when using a SIP media server with MiContact Center 8.1.0.1 or newer.In order to...
View ArticleRelease Notes for MiContact Center Business version 9.2.0.0
Article ID: 52644 - Last Review: October 23, 2019InformationPlease see the attached DRN document for details on the MiContact Center Business version 9.2.0.0.Note that there is both a SIP and MiVoice...
View ArticleHotFix KB487048 - Adding TLS 1.2 support to MiAudio component
Article ID: 52645 - Last Review: October 28, 2019PROBLEMSecurity update is available to enhance Transport Layer Security (TLS) to TLS 1.2 which will allow for greater security of communications. Mitel...
View ArticleHotFix KB487050 - Adding TLS 1.2 support to MiAudio component
Article ID: 52646 - Last Review: November 12, 2019PROBLEMSecurity update is available to enhance Transport Layer Security (TLS) to TLS 1.2 which will allow for greater security of communications....
View ArticleHotFix KB487211 - MiCCSDK Query not returning valie for DNIS
Article ID: 52647 - Last Review: , 2019PROBLEMWhen querying the MiCCSDK for call details, the DNIS field was being returned as a NULL value. NOTE: This issue is also resolved in MiContact Center...
View ArticleHotFix KB474681 - Mandatory HotFix for MiContact Center Business 9.1.1.0...
Article ID: 52627 - Last Review: November 29, 2019PROBLEMMiContact Center Business 9.1.1.0 initially introduced an error where raw data files were created for future dates. Raw MiTAI records would...
View ArticleHotFix KB494224 - Teleopti RTA Not Populating Reason Codes With Agents Using...
Article ID: 52648 - Last Review: January 20, 2020PROBLEMTeleopti RTA Not Populating Reason Codes With Agents Using the MiCollab SIP Softphones RESOLUTIONThis Hotfix is to be installed onto MiContact...
View ArticleMANDATIORY HotFix KB494351 - Routing Media service stability fix
Article ID: 52649 - Last Review: February 3, 2020PROBLEMRouting Media service is becoming unstable and restarting throughout the day. RESOLUTIONThis Hotfix is to be installed onto MiContact Center...
View ArticleHotFix KB494227 - Intermittent network congestion errors when saving changes...
Article ID: 52650 - Last Review: February 6, 2020PROBLEMIntermittently WorkForce Scheduling clients were getting network congestion errors when saving. RESOLUTIONThis Hotfix is to be installed onto...
View ArticleHotFix KB496276 - Vulnerability in MiCCSDK could allow an authenticated user...
Article ID: 52651 - Last Review: February 14, 2020PROBLEMThe hotfix addresses a vulnerability in the MiContact Center Business Software Development Kit (SDK) that could allow an authenticated user...
View ArticleHotFix KB497159 - SIP - Calls transferred from one queue to another are cut...
Article ID: 52653 - Last Review: February 28, 2020PROBLEMCalls transferred from one queue to another are cut off after workflow disconnects RESOLUTIONThis Hotfix is to be installed onto MiContact...
View ArticleHotFix KB496043 - Some calls double-pegging on intra-day Queue (Group)...
Article ID: 52652 - Last Review: , 2020PROBLEMSome calls double-pegging on intra-day Queue (Group) Performance by Period.RESOLUTIONThis Hotfix is to be installed onto MiContact Center Business version...
View ArticleRelease Notes for MiContact Center Business version 9.2.1.0
Article ID: 52654 - Last Review: March 20, 2020InformationPlease see the attached DRN document for details on the MiContact Center Business version 9.2.1.0.Note that there is both a SIP and MiVoice...
View ArticleHotFix KB499087 - Telephone System Settings Sycnhronization taking excessive...
Article ID: 52655 - Last Review: March 20, 2020PROBLEMA synchronization with the MiVoice Business would stall for an extended period at 95% completion. RESOLUTIONThis Hotfix is to be installed onto...
View ArticleIVR - Best Practices and Performance Considerations
Article ID: 52050 - Last Review: April 2, 2020BEST PRACTICESFor a general Best Practices guide for the entire Contact Center Solution, please see this article .IVR Best PracticesUtilize subroutines...
View ArticleConfig Service reaching out to time servers on Port 13
Article ID: 51822 - Last Review: May 12, 2020PROBLEMThe Config Service is constantly reaching out to time servers on Port 13. CAUSEThe Desaware licensing module maintains a connection to time servers...
View ArticleHotFix KB503901 - Telephone System Synchronization taking excessive amount of...
Article ID: 52656 - Last Review: May 12, 2020PROBLEMTelephone System Synchronization taking excessive amount of time to complete RESOLUTIONThis Hotfix is to be installed onto MiContact Center Business...
View ArticleRelease Notes for MiContact Center Business version 9.2.2.0
Article ID: 52657 - Last Review: May 15, 2020INFORMATIONPlease see the attached DRN document for details on the MiContact Center Business version 9.2.2.0.Note that there is both a SIP and MiVoice...
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