HotFix KB494224 - Teleopti RTA Not Populating Reason Codes With Agents Using the MiCollab SIP Softphones

Article ID: 52648 - Last Review: January 20, 2020

PROBLEM

Teleopti RTA Not Populating Reason Codes With Agents Using the MiCollab SIP Softphones 

RESOLUTION

This Hotfix is to be installed onto MiContact Center Business version 9.1.3.0.

1. Go to https://www.mitel.com/
2. Click the Login button.
3. Click the Sign in button under MiAccess.
4. On the left, select the Software Download Center.
5. Expand the tree to MiContact Center Business and then down to MiContact Center Business 9.1.3.0 and HotFixes.
6. Download the KB494224 HotFix to the MiContact Center server.
7. Double-click the KB494224 and follow the on-screen prompts.
8. Wait for the repackager and auto-updates to complete. 

NOTE: Installing this hotfix will restart the MiContact Center services.  To avoid service interruption please install this patch after hours or during a scheduled maintenance window.

APPLIES TO

MiCCB 9.1.3.0 

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