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HotFix KB499087 - Telephone System Settings Sycnhronization taking excessive amount of time to complete

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Article ID: 52655 - Last Review: March 20, 2020

PROBLEM

A synchronization with the MiVoice Business would stall for an extended period at 95% completion. 



RESOLUTION

This Hotfix is to be installed onto MiContact Center Business version 9.2.1.0.

  1. Go to https://www.mitel.com/
  2. Click the Login button.
  3. Click the Sign in button under MiAccess.
  4. On the left, select the Software Download Center.
  5. Expand the tree to MiContact Center Business and then down to MiContact Center Business 9.2.1.0 and HotFixes.
  6. Download the KB499087 HotFix to the MiContact Center server.
  7. Double-click the KB499087 and follow the on-screen prompts.
  8. Wait for the repackager and auto-updates to complete.

 NOTE: Installing this Hotfix will restart the MiContact Center services.  To avoid service interruption, please install this patch after hours or during a scheduled maintenance window.



APPLIES TO

MiCC 9.2.1.0 

Keywords: Hotfix telephone system synchronization


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