Problem
When viewing some reports from the Report Inbox, all you see is a blank page instead of the actual excel report. Some reports will view properly and others will not. It seems to only be a problem when viewing Report Definition Language (RDL) reports.
Symptoms
When clicking the View link in the Report Inbox it displays a blank page. The title of the blank page in the address bar will be similar to this:
http://192.168.100.21/ccmweb/flexreport.ashx?filename=3434_Agent Performance by Make Busy DND Code_20100309094317.xls
This happens when viewing reports on both the client and server.
Cause
The Web application is looking in the wrong folder for the generated file.
Workaround
None.
Resolution
This issue was resolved in 5.6 with a Hotfix. This fix was carried forward to all current versions of the software. If you are running Version 5.6 and encounter this error we recommend updating your Contact Center software in order to resolve the issue.
Applies To
CCM v5.6 GA