Backup and Support Package naming limitations
Article ID: 52223 - Last Review: November 10, 2014INFORMATIONIn order to successfully use a backup or support package the system uses certain keywords to determine the destination of files. As such,...
View Article7.X - When installing MiCC with remote SQL, you must install local SQL with...
Article ID: 52224 - Last Review: November 11, 2014PROBLEMWhen installing the MiContact Center software onto a server using a remote SQL instance, you encounter an error. SYMPTOMSAn error will be thrown...
View ArticleMCC Upgrade from 6.X to 7.X - Queue priorities are all reset to 1
Article ID: 52225 - Last Review: November 11, 2014PROBLEMIn a Multimedia environment, when the MCC queues are migrated from the 6.X format to the 7.X format during the upgrade, all MCC queues will have...
View ArticleTroubleshooting Guide - Ensuring that Contact Center Client recognizes Lync...
Article ID: 52073 - Last Review: November 11, 2014INFORMATIONIn some instances, Contact Center Client agent, employee, and extension monitors will display an employee’s instant message presence as...
View ArticleSupported 3300 ICP releases by CCM versions
Article ID: 51183 - Last Review: November 11, 2014INFORMATIONIf you have a 3300 ICP you can synchronize the YourSite database with the queues, agents, agent groups, trunks, and extensions programmed on...
View ArticleMultimedia Contact Center - Known issue with McAfee Anti-Virus
Article ID: 52226 - Last Review: November 14, 2014INFORMATIONWe have identified an issue with McAfee anti-virus being installed on the MiContact Center server, which results in IIS Application Pools...
View ArticleHotfix KB236110 - Various Multimedia Contact Center fixes
Article ID: 52227 - Last Review: November 14, 2014PROBLEMThis hotfix addresses a number of issues.Improved shutdown performance for CCMWeb website.When Ignite is integrated with MiCollab, and if the...
View ArticleHotfix KB235326 - Various Workforce Scheduling Fixes
Article ID: 52228 - Last Review: November 14, 2014PROBLEMThis hotfix contains multiple fixes for the Workforce Scheduling component.Workforce Scheduling was intermittently throwing...
View ArticleCompatibility by version
Article ID: 51491 - Last Review: , November 26, 2014INFORMATIONThe following tables show what versions of .NET, IE, SQL, Windows (Server), and Windows (Client) are supported by version of prairieFyre...
View ArticleKB34026: Blank page when viewing some reports
ProblemWhen viewing some reports from the Report Inbox, all you see is a blank page instead of the actual excel report. Some reports will view properly and others will not. It seems to only be a...
View ArticleKB55639 - MCD 5.0 Telephone System Synchronization issues with CCM 5.8
Article ID: 51289 - Last Review: November 27, 2014PROBLEMMitel have reported a change in their latest MCD 5.0 build such that our 5.8 Telephone System Synchronization is no longer compatible with their...
View ArticleHotFix KB238220 - Callbacks generating invalid recordings with missing...
Article ID: 52229 - Last Review: December 4, 2014PROBLEMIf the caller terminates their recording by hanging up, the resulting file saves without a bit rate or length saved in the file properties...
View ArticleDetailed Release Notes - 7.1.1.0
Article ID: 52230 - Last Review: December 15, 2014INFORMATIONSee the attached .PDF file for the Detailed Release Notes (DRN) for MiContact Center 7.1.1.0. APPLIES TO7.1.1.0 Keywords: detailed release...
View ArticleMCC - Multimedia Contact Center Versions 6.X and earlier
Article ID: 51548 - Last Review: May 11th, 2012INFORMATIONMCC (Multimedia Contact Center) allows users to route E-mails, Chats, Faxes, and SMS to queues which deliver these messages to agents running...
View ArticleDetailed Release Notes - Version 5.10.6.0
INFORMATIONFor the detailed release notes for Contact Center for Microsoft Lync Version 5.10.6.0, please see the attached PDF document. APPLIES TO5.10.6.0Keywords: DRN detailed release notes 5.10.6.0
View ArticleData Collection Troubleshooting Checklist
Article ID: 50571 - Last Review: December 30, 2014Data Collection Troubleshooting Checklist for CCM 7.xWhen a system is not collecting data, please ensure the following questions are asked and...
View ArticleGolden Rules for configuring PBX options
Article ID: 50560 - Last Review: January 5, 2015INFORMATION prairieFyre support will frequently reference our Golden Rules for PBX configuration. These are the required settings to ensure that your...
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Life Cycle Reporting Troubleshooting
Article ID: 50577 - Last Review: January 5, 2015 Quick Summary:Life Cycle reports trace all events relating to a specific call from entry to termination of a call. These reports can be run on the...
View ArticleTelephone System Synchronization failing with RingGroupMemberData error
Article ID: 52190 - Last Review: January 5, 2015PROBLEMWhen attempting to perform a Telephone System Synchronization you receive an error warning of RingGroupMemberData. SYMPTOMSIn the DataService...
View ArticleData Sumarization fails in extremely high volume environment
Article ID: 52232 - Last Review: January 5, 2015PROBLEMDuring performance testing we encountered a data summarization error for a site under extremely heavy load. Summarization of Multimedia media...
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