HotFix KB507685 - Ignite agents have calls stuck in their inbox and after the call ended

PROBLEM

Ignite agents have calls stuck in their inbox and not clearing after call ended. 

RESOLUTION

This Hotfix is to be installed onto MiContact Center Business version 9.3.0.0.

1. Go to https://www.mitel.com/
2. Click the Login button.
3. Click the Sign in button under MiAccess.
4. On the left, select the Software Download Center.
5. Expand the tree to MiContact Center Business and then down to MiContact Center Business 9.3.0.0 and HotFixes.
6. Download the KB507685 HotFix to the MiContact Center server.
7. Double-click the KB507685 and follow the on-screen prompts.
8. Wait for the repackager and auto-updates to complete.

NOTE: Installing this Hotfix will restart the MiContact Center services.  To avoid service interruption please install the patch after hours or during a scheduled maintenance window. 

APPLIES TO

MiCC 9.3