Configuring Contact Center Client to use CCC Chat in an environment with Lync...
Article ID: 52084 - Last Review: May 22, 2020NOTE: Contact Center Client Chat is now a return to service only product. For more information, please see the following article:...
View ArticleRelease Notes for MiContact Center Business version 9.2.3.0
Article ID: 52658 - Last Review: May 26, 2020INFORMATIONPlease see the attached DRN document for details on the MiContact Center Business version 9.2.3.0.Note that there is both a SIP and MiVoice...
View ArticleHotFix KB499563 - MiAudio update to 8.1.0.20
Article ID: 52659 - Last Review: , 2020PROBLEMUpdating MiAudio version to 8.1.0.20.With older MiAudio version, after a MiVoice Business restart the Remote IVRs may not reconnect automatically....
View ArticleHotFix KB505980 - Caller Disconnected After Failed Consultation Transfer...
Article ID: 52660 - Last Review: June 22, 2020PROBLEMA Caller Disconnected After Failed Consultation Transfer (Destination Busy) via Web Ignite RESOLUTIONThis Hotfix is to be installed onto MiContact...
View ArticleHowTo - Configure the number of concurrent client updates from the MiCC server
Article ID: 52363 - Last Review: June 29, 2020INFORMATIONIn MiCC Version 8.0 we introduced a new client installation and update system. One of the added features is the ability to limit concurrent...
View ArticleHotFix KB505703 - real time statistic Percent Handled not working for all...
Article ID: 52661 - Last Review: July 3, 2020PROBLEMReal time statistic Percent Handled not working for all queues. RESOLUTIONThis Hotfix is to be installed onto MiContact Center Business version...
View ArticleRelease Notes for MiContact Center Business version 9.3.0.0
Article ID: 52662 - Last Review: July 24, 2020INFORMATIONPlease see the attached DRN document for details on the MiContact Center Business version 9.3.0.0.Note that there is both a SIP and MiVoice...
View ArticleSIP - Golden Rules documentation. Required Gateway Settings for MiVoice...
Article ID: 52448 - Last Review: July 27, 2020INFORMATIONThe attached article contains the required gateway settings when using a SIP media server with MiContact Center 8.1.0.1 or newer.In order to use...
View ArticleHotFix KB508123 - Queue Group Performance by Agent not pegging Answered by...
Article ID: 52663 - Last Review: August 31, 2020PROBLEMQueue Group Performance by Agent not pegging Answered by ACD Agent Group 1 corrently RESOLUTIONThis Hotfix is to be installed onto MiContact...
View ArticleHotFix KB507685 - Ignite agents have calls stuck in their inbox and after the...
Article ID: 52664 - Last Review: September 2, 2020PROBLEMIgnite agents have calls stuck in their inbox and not clearing after call ended. RESOLUTIONThis Hotfix is to be installed onto MiContact Center...
View ArticleSQL Views - Advanced Data Access Guide
Article ID: 51133 - Last Review: October 7, 2020SummaryThe following guide provides information about SQL Views.The SQL Views are already installed as part of the CCM. The ZIP file attached is a guide...
View ArticleHotFix KB508937 - Contact Detail Report compatibility issues in MiContact...
Article ID: 52666 - Last Review: October 14, 2020PROBLEMThis Hotfix resolves two issues found in CDR reportingThe incorrect ConversationType was being logged for Outbound callsOriginatingParty was...
View ArticleHotFix KB509098 - Users were unable to associate a Queue group to the Device...
Article ID: 52667 - Last Review: October 19, 2020PROBLEMUsers were unable to associate a Queue group to the Device List in Security roles. RESOLUTIONThis Hotfix is to be installed onto MiContact Center...
View ArticleHotFix KB511756 - Some international calls were being prepended by extra 00...
Article ID: 52668 - Last Review: November 16, 2020PROBLEMSome international calls were being prepended by extra 00 digits. RESOLUTIONThis Hotfix is to be installed onto MiContact Center Business...
View ArticleHotFix - KB511301 - SIP - Multiple fixes
Article ID: 52669 - Last Review: November 16, 2020PROBLEMThis Hotfix addresses multiple issues:Agents intermittently unable to transfer calls via Ignite.Agents intermittently being presented 2 calls at...
View ArticleHotFix KB512199 - Multiple fixes for SIP
Article ID: 52670 - Last Review: November 24, 2020PROBLEMThis Hotfix addresses multiple issues:An agent placed a call on hold, then it was delivered instead to another agent.After an agent cancelled a...
View ArticleHotFix KB512233 - Queue Conditions checks failing and Virtual Queue Groups...
Article ID: 52671 - Last Review: December 4, 2020PROBLEMThis Hotfix corrects two issues:Queue Condition checks failing to identify a queue in DND stateVirtual Queue Groups not transferring to the local...
View ArticleHotFix KB512344 - Intermittently agent unable to complete consult transfer
Article ID: 512673 - Last Review: January 4, 2021PROBLEMIntermittently and agent was unable to complete a consult transfer, as the button to do so did not display. RESOLUTIONThis Hotfix is to be...
View ArticleHotFix KB512423 - Telephone System Synchronization with a MiVoice Business...
Article ID: 52674 - Last Review: January 26, 2021PROBLEMTelephone System Synchronization with a MiVoice Business causes all CPUs to be pinned at 100% usage RESOLUTIONThis Hotfix is to be installed onto...
View ArticleHotFix KB512913 - Multiple fixes for SIP
Article ID: 52676 - Last Review: January 27, 2021PROBLEMThis Hotfixes addresses multiple issues:Agent can see multiple items in Ignite after trying to consult transfer call to queue Agent attempted...
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