HotFix KB508937 - Contact Detail Report compatibility issues in MiContact Center Business for SIP

PROBLEM

This Hotfix resolves two issues found in CDR reporting

• The incorrect ConversationType was being logged for Outbound calls
• OriginatingParty was logged incorrectly 

RESOLUTION

This Hotfix is to be installed onto MiContact Center Business version 9.3.0.0.

1. Go to https://www.mitel.com/
2. Click the Login button.
3. Click the Sign in button under MiAccess.
4. On the left, select the Software Download Center.
5. Expand the tree to MiContact Center Business and then down to MiContact Center Business 9.3.0.0 and HotFixes.
6. Download the KB508937 HotFix to the MiContact Center server.
7. Double-click the KB508937 and follow the on-screen prompts.
8. Wait for the repackager and auto-updates to complete.

NOTE: Installing this Hotfix will restart the MiContact Center services.  To avoid service interruption please install this patch after hours or during a scheduled maintenance window.

APPLIES TO

MiCC 9.3 for SIP