Article ID: 52669 - Last Review: November 16, 2020
PROBLEM
This Hotfix addresses multiple issues:
- Agents intermittently unable to transfer calls via Ignite.
- Agents intermittently being presented 2 calls at the same time.
- Idle times resetting intermittently to 0.
- Calls becoming stuck in the Ignite inbox.
- Agents intermittently unable to apply account codes on a consult transfer.
- Agents were unable to recall a held call after an incomplete consult attempt.
- Work timer intermittently not being offered to Agent.
- Supervised transfer to a routing point or auto attendant was failing.
- Inbox has 3 items in the inbox when supervised transfers to route point or auto attendant
- After consulting employee complete transfer the incoming external call, the consulted employee has two inbox conversations.
- Conversation is terminated when an employee clicks on the Complete Transfer button of a conversation that has already been transferred once.
- Non-ACD call consult through a MiVoice Connect route point failed.
- SIP trunk is not being released after the call has ended.
RESOLUTION
This Hotfix is to be installed onto MiContact Center Business version 9.3.0.0 for SIP.
- Go to https://www.mitel.com/
- Click the Login button.
- Click the Sign in button under MiAccess.
- On the left, select the Software Download Center.
- Expand the tree to MiContact Center Business and then down to MiContact Center Business 9.3.0.0 and HotFixes.
- Download the KB511301HotFix to the MiContact Center server.
- Double-click the KB511301 and follow the on-screen prompts.
- Wait for the repackager and auto-updates to complete.
NOTE: Installing this Hotfix will restart the MiContact Center services. To avoid service interruption, please install the patch after hours or during a scheduled maintenance window.
APPLIES TO
MiCC 9.3.0.0 for SIP
Keywords: SIP Hotfix 511301 KB511301