HotFix KB512233 - Queue Conditions checks failing and Virtual Queue Groups not transfering to local queue

Article ID: 52671 - Last Review: December 4, 2020

PROBLEM

This Hotfix corrects two issues:

• Queue Condition checks failing to identify a queue in DND state
• Virtual Queue Groups not transferring to the local queue

 

RESOLUTION

This Hotfix is to be installed onto MiContact Center Business version 9.3.0.0. 

1. Go to https://www.mitel.com/
2. Click the Login button.
3. Click the Sign in button under MiAccess.
4. On the left, select the Software Download Center.
5. Expand the tree to MiContact Center Business and then down to MiContact Center Business 9.3.0.0 and HotFixes.
6. Download the KB512233 HotFix to the MiContact Center server.
7. Double-click the KB512233 and follow the on-screen prompts.
8. Wait for the repackager and auto-updates to complete.

NOTE: Installing this Hotfix will restart the MiContact Center services.  To avoid service interruption, please install this patch after hours or during a scheduled maintenance window.

APPLIES TO

MiCC 9.3 

Keywords: Hotfix KB512233 512233 queue condition check DND VQG virtual queue group