PROBLEM
Sites that have upgraded from Version 5.8.X.X or 6.0.X.X to Version 7.0.X.X may encounter problems when trying to play audio files using the <<LastRecordingFilename>> Variable. This will affect both Management Plan and Callback functionality.
SYMPTOMS
In YourSite Explorer, check the <<LastRecordingFilename>> variable. If it listed as a Prompt Entity, then you will experience errors.
In the port log under <InstallDir>\CCM\Logs\Devices\ you will see that the router service is looking in the \Media\Custom\ directory, instead of the \Media\Recording\ directory.
RESOLUTION
If you are running 7.0.0.2 or 7.0.1.0, please do the following:
1. Ensure that SQL Management Studio is installed on the Enterprise Server or SQL server.
2. On the server with SQL Management Studio, unzip the attached ConvertPromptEntityToPromptRecording.zip file.
3. Double-click the ConvertPromptEntityToPromptRecording.SQL file within to launch the script.
4. When the script loads in SQL Management Studio, click the Execute button, sometimes shown as a red ! .
5. In YourSite Explorer go to Tools and click Reset clients.
APPLIES TO
7.0.1.0
Keywords: unable callback recording play folder prompt entity