How to Create a Support Package

Article ID: 50984 - Last Review: January 5, 2015

SUMMARY

This article shows how to create a support package within the MiContact Center software. Please note,
these instructions may differ slightly by version however the same basic steps are the same. If you require
assistance in creating a support package please contact our Customer Support team.

For a video of these instructions, please scroll to the bottom of this article.

NOTE: Your assigned security role must allow you access to the Management Panel in Contact Center Client
in order to create a support package. If your security role does not allow access to the Management Panel
you cannot create a support package.

INSTRUCTIONS

1. Launch the Contact Center Client (Start=>All Programs=>Mitel=>Contact Center Client)
   
   NOTE: The Contact Center Client can be launched from the server or any desktop with the Client Component Pack installed.
   
2. Login using a user account which has a security role that allows access to the management panel.
   
   
   
3. Select Tools=>Management on the menu bar
   
   
   
4. Click Support
   
   
   
5. Click Create a support package
   
   
   
6. If you would like to add additional files, click Add.
   If you would like to include specific telephone records, click Add.
   NOTE: You should include at least the previous two business days of telephone data records,
   or whatever date range has been requested by Customer Support.
7. 
   
8. Click Next
9. The support package will now be created and make take a few moments depending on how much data is included.
   
   
   
10. Click Save to save the package to the hard drive.
    
    
    
11. You will receive confirmation that the Package has been saved, click Finish.
    
    

 

APPLIES TO

All Versions

Keywords: support package wizard