Ignite - Performance issues when running on a virtual machine, or over a remote desktop connection

PROBLEM

Ignite is using the equivalent of one full CPU core in processing power. 

SYMPTOMS

If you are running your Ignite client on a virtual machine, or over a remote desktop connection you may experience poor performance due to the graphical rendering trying to use a GPU in this environment.

To test for this, you should maximize the Ignite client, then open the Task Manager.  Under the Processes tab locate Ignite (32-bit). 

Ignite may be over-utilizing the CPU in the following examples:

• If you have only 1 CPU core, and Ignite is using 90% to 100% of CPU
• If you have 2 CPU cores, and Ignite is using 45% to 50% of CPU
• If you have 4 CPU cores, and Ignite is using 20% to 25% of CPU

RESOLUTION

To help reduce the CPU load being generated by Ignite, we recommend configuring Ignite to use software rendering instead of rendering on the system's video card (GPU).

1. Locate the Ignite configuration file found in C:\Program Files (x86)\prairieFyre Software Inc\CCM\Applications\Ignite\.  (C:\Program Files\... on a 32-bit client)
2. Open the Ignite.ex.config file in Notepad.
3. Find the following setting:
    <setting name="AllowHardwareRender" serializeAs="String">
        <value>True</value>
    </setting>
4. Change the value from True to False.
    <setting name="AllowHardwareRender" serializeAs="String">
        <value>False</value>
    </setting>
5. Save the file.
6. Close and restart Ignite.  It should now reduce it's CPU usage.

APPLIES TO

Ignite 7.0