INFORMATION
When troubleshooting an issue with MiContact Center support you may be asked to provide logs or support packages which are too large for email. In this instance, we have FTP servers available for file transfer.
PROCESS
1. When uploading, log into the server (regional details below), and create a folder named after your ticket number (eg: RQST00000555620)
2. Upload your files to this folder
3. Email your customer support contact to advise when the upload is complete, and the name of the folder.
SERVER CONNECTION DETAILS
There are three FTP servers, each serving a region.
APAC: Asia and Pacific regions
FTP Address: ftp://ftp.mitelaustralia.com
Username: supportguest
Password: 5upport
EMEA: Europe, Middle East, and South Africa
FTP Address: 217.33.80.18
Username: P4rt3r5!4cCouNT
Password: R3CL!PZ5a
NA: The Americas
FTP Address: ftp://ftp.mitel.com
Username: Mitelsupusr
Password: L27S#cHU
Keywords: FTP upload support package packages