Article ID: 51932 - Last Review: February 9, 2015
DESCRIPTION
This exception occurs most commonly after an upgrade. It indicates a version mismatch between YourSite Explorer and the cached Profile data.
SEVERITY
Error
IMPACT
YourSite Explorer will not launch properly.
TROUBLESHOOTING STEPS
This issue can be resolved by clearing the cached profile and letting YourSite Explorer generate a new one.
1. Close YourSite Explorer.
2. Go to %AppData% and look for a file named YSEAppProfile.xml
3. Delete the YSEAppProfile.xml file.
4. Launch YourSite Explorer.
APPLIES TO
MiContact Center 7.0 and newer
Keywords: CFG0026 yse profile mismatch yoursite explorer yseappprofile