Only one email can be placed on hold at a time

SYMPTOMS

Only one email can be placed on hold at a time.

CAUSE

The user is unable to place more than one 6150 email on hold after an upgrade or running the CCM configuration wizard.

WORKAROUND

Open the Prairiefyre.Services.EnterpriseServer.exe.config file which is located in [InstallDir]\PrairieFyre Software Inc\CCM\Services\EnterpriseServer.

Change <add key = "MCC_AllowMultiHold" value = "false" />
To<add key = "MCC_AllowMultiHold" value = "true" />

Restart the prairieFyre.NET Enterprise Service.

APPLIES TO

MCC version 5.X+

Keywords: mcc mmc multi hold multiple email multi-hold 6150 multimedia