7.1.1.X - Default management subroutine is blank in non-english environment
Article ID: 52242 - Last Review: February 10, 2015PROBLEMAfter upgrading to 7.1.1.0 or 7.1.1.1 the default management subroutine is blank. CAUSEDuring the upgrade to 7.1.1.0 the system was missing a...
View ArticleRemote SQL with Windows Authentication
Article ID:51295; - Last Review: August 27th, 2014SummaryThis article has been replaced by the following white paper: http://micc.mitel.com/kb/KnowledgebaseArticle52186.aspx
View ArticleAgent control not working properly after migrating agent from one PBX to another
Article ID: 52243 - Last Review: February 11, 2015PROBLEMAfter migrating an Agent ID from one PBX to another, the Contact Center Client can no longer control the agent properly. SYMPTOMSWhen attempting...
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IVR Routing Port Sizing Wizard
Article ID: 51487 - Last Review: , February 18, 2015SUMMARYThe IVR Port Sizing Wizard is a tool to help plan how many ports and servers your IVR plan will need. INFORMATIONOVERVIEWWhen you first load...
View Article7.1.2 - New Spell Check for Ignite
Article ID: 52244 - Last Review: February 19, 2015INFORMATIONIn MiContact Center Version 7.1.2.0 we are introducing an improved spell checker in the Ignite application.The primary difference is that in...
View ArticleTroubleshooting Emailing and Printing Reports
Article ID: - 50147 Last Review: March 2, 2015This articles outlines how to troubleshoot emailing and printing issuesScheduled Emails1. Ensure Excel is installed 2. Use the Outlook/Outlook Express...
View ArticleHotFix KB180093 - Warnings about "Unhandled MiTAI Event 3040" flooding logs
Article ID: 52140 - Last Review: May 6, 2014PROBLEMLog files were being flooded with parsing errors, and a warning regarding "Unhandled MiTAI Event 3040". In severe cases, this flood of MiTAI parsing...
View ArticleMiCC for Lync - HowTo: Configure a site to work with SBS/SBA
Article ID: 52245 - Last Review: March 5, 2015INFORMATIONWhen the UCMA application transfers a call to a remote user on SBS/SBA, the SBS/SBA needs to be trusted by the Router. If not, an internal call...
View ArticleIQ vs IVR - Transfer activity difference
Article ID: 52246 - Last Review: March 5, 2015INFORMATIONBasic processNeither IQ nor IVR has a true 'blind' transfer event.When set to a blind transfer, the system puts the caller on hold, and dials...
View ArticleDetailed Release Notes - 7.1.1.1
Article ID: 52249 - Last Review: March 9, 2015INFORMATIONSee the attached .PDF file for the Detailed Release Notes (DRN) for MiContact Center 7.1.1.1. APPLIES TO7.1.1.1 Keywords: detailed release notes...
View ArticleALM0110 - No UPiQ ports programmed on PBX
Article ID: 52031 - Last Review: September 4, 2013DESCRIPTIONThis alarm is triggered when the Connect to Caller activity is executed and there are no UPiQ ports configured or enabled for real-time for...
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HowTo: Configure callbacks to adjust dialing rules.
Article ID: 52248 - Last Review: March 9, 2015PROBLEMIn some regions, the dialing rules used can change. The hard coded rules implemented in the IVR system may no longer apply. We recently...
View ArticleALM0119 - Windows Search Service is not started
Article ID: 51933 - Last Review: May 7, 2013DESCRIPTIONThis alarm is thrown if we detect that the Windows Search Service is not started or properly responding. SEVERITYCritical IMPACTIf the Windows...
View ArticleSupported 3300 ICP releases by CCM versions
Article ID: 51183 - Last Review: March 12, 2015INFORMATIONBelow is a table displays the supported MiVoice Business (3300) software versions for MiContact Center by version. Using an unsupported...
View ArticleALM0125 - Emails in FailedRoute state
Article ID: 52100 - Last Review: March 16, 2015DESCRIPTIONEmails have entered a FailedRoute state in storage. This can happen for a number of reasons including an improperly configured workflow as well...
View ArticleHotFix KB157069 - IVR not properly collecting call details when receiving...
Article ID: 52048 - Last Review: March 16, 2015PROBLEMIVR is routing based on conditions (DNIS, ANI, etc) that are included in the call details. When the call is first handled by a NuPoint and then...
View ArticleMCC - Fatal error when creating a multimedia queue from a client computer
Article ID: 52251 - Last Review: March 19, 2015PROBLEMWhen using YourSite Explorer from a client computer you attempt to create a multimedia queue, and encounter a fatal error. SYMPTOMSError:...
View ArticleActive Directory Authentication - Unable to view Security Roles in YourSite...
Article ID: 52252 - Last Review: March 19, 2015PROBLEMWhen accessing Security Role information in YourSite Explorer, you encounter an error: Navigation to the webpage was canceled. CAUSEThe security...
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Some pages in CCMWeb showing Page Cannot Be Displayed error or unable to...
Article ID: 51951 - Last Review: March 20, 2015PROBLEMYou can log into the Contact Center Management website, but some or all of the sub pages (Reporting, Your Site, etc.) return a Page Cannot Be...
View ArticleOnly one email can be placed on hold at a time
Article ID: 50440 - Last Review: August 24, 2010SYMPTOMSOnly one email can be placed on hold at a time.CAUSEThe user is unable to place more than one 6150 email on hold after an upgrade or running the...
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