HOWTO - How to manually update the Contact Center Client applications

PROBLEM

In certain environments with high latency networks or low capacity bandwidth from the server to the client machines, it is possible for the Contact Center Client Application updates to timeout before being fully applied. For situations like this, it is possible to manually deploy the updates.

PROCESS

NOTE: On 64bit operating systems the working folder will be C:\Program Files(x86) not C:\Program Files
NOTE: Ensure none of the applications are running prior to you performing these steps

Disable prairieFyre Updater Service on the client machine:

1. Click on START, RUN and type in SERVICES.MSC then click OK
2. Scroll through the list of services until you find prairieFyre Updater Service
3. Right click on the updater service and select STOP
4. Right click on the updater service and select PROPERTIES
5. Change the STARTUP TYPE from Automatic to DISABLED

Manually Update Client Applications:

CONTACT CENTER CLIENT

1. On the prairieFyre CCM Enterprise server, locate the following folder [InstallDir]\CCM\Websites\CCMWeb\Applications\ContactCenterClient
2. Copy the ContactCenterClient.zip file to the target client machine and then unzip the contents of the archive to [InstallDir]\CCM\Applications\ContactCenterClient 
3. Select YES if you are asked to overwrite any files.
4. On the prairieFyre CCM Enterprise server, locate the following folder [InstallDir]\CCM\Websites\CCMWeb\Applications and locate CCCmanifest.xml
5. Open the above file and make note of the value between the {brackets} in the section called manifestId=
6. On the client machine open [InstallDir]\CCM\Updater\Applications (if this folder does not exist, create it)
7. Open the Folder named {22daf34a-4df5-40e3-92fd-384e607e3fb7} (if this folder does not exist, create it)
8. There needs to be a file that matches the manifestID value to from step 5.  ManifestID.appliedmanifest(eg: fecb656a-a6a9-48ab-a47a-f33bffa52587.appliedmanifest).  If it is not already there, create this file (an empty TXT renamed to your manifestID.appliedmanifest will do)
9. Save the file.

IGNITE

1. On the prairieFyre CCM Enterprise server, locate the following folder [InstallDir]\CCM\Websites\CCMWeb\Applications\Ignite
2. Copy the Ignite.zip file to the target client machine and then unzip the contents of the archive to [InstallDir]\CCM\Ignite
3. Select YES if you are asked to overwrite any files.
4. On the prairieFyre CCM Enterprise server, locate the following folder [InstallDir]\CCM\Websites\CCMWeb\Applications and locate IgniteManifest.xml
5. Open the above file and make note of the value between the {brackets} in the section called manifestId=
6. On the client machine open [InstallDir]\CCM\Updater\Applications (if this folder does not exist, create it)
7. Open the Folder named {b9885822-745d-431e-8776-b6a504290ef3} (if this folder does not exist, create it)
8. There needs to be a file that matches the manifestID value to from step 5.  ManifestID.appliedmanifest (eg: 81e3ee70-691a-49b2-bd43-ed9e3b9de063.appliedmanifest).  If it is not already there, create this file (an empty TXT renamed to your manifestID.appliedmanifest will do)
9. Save the file.

YOURSITE EXPLORER

1. On the prairieFyre CCM Enterprise server, locate the following folder [InstallDir]\CCM\Websites\CCMWeb\Applications\YSE
2. Copy the YSE.zip file to the target client machine and then unzip the contents of the archive to [InstallDir]\CCM\Applications\YSE 
3. Select YES if you are asked to overwrite any files.
4. On the prairieFyre CCM Enterprise server, locate the following folder [InstallDir]\CCM\Websites\CCMWeb\Applications and locate YSEmanifest.xml
5. Open the above file and make note of the value between the {brackets} in the section called manifestId=
6. On the client machine open [InstallDir]\CCM\Updater\Applications (if this folder does not exist, create it)
7. Open the Folder named {5F571C5F-4C31-430a-8D3E-EEB920BB53CB} (if this folder does not exist, create it)
8. There needs to be a file that matches the manifestID value to from step 5.  ManifestID.appliedmanifest(eg: fecb656a-a6a9-48ab-a47a-f33bffa52587.appliedmanifest).  If it is not already there, create this file (an empty TXT renamed to your manifestID.appliedmanifest will do)
9. Save the file.

 SALESFORCE INTEGRATION CLIENT

1. On the prairieFyre CCM Enterprise server, locate the following folder [InstallDir]\CCM\Websites\CCMWeb\Applications\SalesForce
2. Copy the SalesForce.zip file to the target client machine and then unzip the contents of the archive to [InstallDir]\CCM\Applications\SalesForceIntegrationClient
3. Select YES if you are asked to overwrite any files.
4. On the prairieFyre CCM Enterprise server, locate the following folder [InstallDir]\CCM\Websites\CCMWeb\Applications and locate SalesForceManifest.xml
5. Open the above file and make note of the value between the {brackets} in the section called manifestId=
6. On the client machine open [InstallDir]\CCM\Updater\Applications (if this folder does not exist, create it)
7. Open the Folder named {cc0ff296-047e-4606-9e20-e13379da2ff1} (if this folder does not exist, create it)

8. There needs to be a file that matches the manifestID value to from step 5.  ManifestID.appliedmanifest(eg: fecb656a-a6a9-48ab-a47a-f33bffa52587.appliedmanifest).  If it is not already there, create this file (an empty TXT renamed to your manifestID.appliedmanifest will do)

9. Save the file.

WORKFORCE SCHEDULING CLIENT

1. On the prairieFyre CCM Enterprise server, locate the following folder [InstallDir]\CCM\Websites\CCMWeb\Applications\CCSClient
2. Copy the CcsClient.zip file to the target client machine and then unzip the contents of the archive to [InstallDir]\CCM\Applications\CCSClient
3. Select YES if you are asked to overwrite any files.
4. On the prairieFyre CCM Enterprise server, locate the following folder [InstallDir]\CCM\Websites\CCMWeb\Applications and locate CCSClientManifest.xml
5. Open the above file and make note of the value between the {brackets} in the section called manifestId=
6. On the client machine open [InstallDir]\CCM\Updater\Applications (if this folder does not exist, create it)
7. Open the Folder named {ae0fb07b-0927-427d-a037-de41aea3f2c2} (if this folder does not exist, create it)
8. There needs to be a file that matches the manifestID value to from step 5.  ManifestID.appliedmanifest(eg: fecb656a-a6a9-48ab-a47a-f33bffa52587.appliedmanifest).  If it is not already there, create this file (an empty TXT renamed to your manifestID.appliedmanifest will do)
9. Save the file.

FLEXIBLE REPORTING

1. On the prairieFyre CCM Enterprise server, locate the following folder [InstallDir]\CCM\Websites\CCMWeb\Applications\FlexibleReporting
2. Copy the FlexibleReporting.zip file to the target client machine and then unzip the contents of the archive to [InstallDir]\CCM\Applications\FlexibleReporting 
3. Select YES if you are asked to overwrite any files.
4. On the prairieFyre CCM Enterprise server, locate the following folder [InstallDir]\CCM\Websites\CCMWeb\Applications and locate FlexibleReportingManifest.xml
5. Open the above file and make note of the value between the {brackets} in the section called manifestId=
6. On the client machine open [InstallDir]\CCM\Updater\Applications (if this folder does not exist, create it)
7. Open the Folder named {ea74f016-f381-4d1d-b3d0-96c0a0d30e36} (if this folder does not exist, create it)
8. There needs to be a file that matches the manifestID value to from step 5.  ManifestID.appliedmanifest(eg: fecb656a-a6a9-48ab-a47a-f33bffa52587.appliedmanifest).  If it is not already there, create this file (an empty TXT renamed to your manifestID.appliedmanifest will do)
9. Save the file.

You can consult this KB Article for an in-depth explanation of how the updater service functions.

APPLIES TO

5.x, 6.x