Article ID: 51070 - Last Review: May 15, 2015
*IVR Services may be on the Enterprise Server, or a Remote Server. The logs will exist on the server that controls the IVR Services for you.
SUMMARY
This article contains the folder location (and filename) of each Contact Center Management, Intelligent Queue, and IVR service and application.
CLIENT LOGS
Windows XP/Server 2003 Client Logs
| Application/Service | Log Name |
| Contact Center Client | C:\Documents and Settings\[Username]\My Documents\CCMLogs\ContactCenterClient.txt |
| Flexible Reporting | C:\Documents and Settings\[Username]\My Documents\CCMLogs\prairieFyre.Reporting_LOG.txt |
| MiAudio Emulation | [InstallDir]:\Program Files\prairieFyre Software Inc\CCM\Services\MiAudioEmulationServer\Logs\MiAudioService.log |
| Multimedia Outlook Plug-in | C:\Documents and Settings\[Username]\Application Data\CyberAED\AEDPlugin.log |
| SalesForce Browser Connector | [InstallDir]:\Program Files\prairieFyre Software Inc\CCM\Applications\SalesforceIntegration\browser_connector.log |
| SalesForce CTI Connector | [InstallDir]:\Program Files\prairieFyre Software Inc\CCM\Applications\SalesforceIntegration\cti_connector.log |
| Updater Service | [InstallDir]:\Program Files\prairieFyre Software Inc\CCM\Logs\UpdaterService.log |
| Workforce Scheduling (WFS) | C:\Documents and Settings\[Username]\My Documents\CCMLogs\CCSClient.log |
| YourSite Explorer | C:\Documents and Settings\[Username]\My Documents\CCMLogs\YSE.log |
Windows Vista/7/Server 2008 Client Logs
| Application/Service | Log Name |
| Contact Center Client | C:\Users\[Username]\Documents\CCMLogs\ContactCenterClient.txt |
| Flexible Reporting | C:\Users\[Username]\Documents\CCMLogs\prairieFyre.Reporting_LOG.txt |
| MiAudio Emulation | [InstallDir]:\Program Files\prairieFyre Software Inc\CCM\Services\MiAudioEmulationServer\Logs\MiAudioService.log |
| Multimedia Outlook Plug-in | C:\Users\[Username]\AppData\Roaming\CyberAED\AEDPlugin.log |
| SalesForce Browser Connector | [InstallDir]:\Program Files\prairieFyre Software Inc\CCM\Applications\SalesforceIntegration\browser_connector.log |
| SalesForce CTI Connector | [InstallDir]:\Program Files\prairieFyre Software Inc\CCM\Applications\SalesforceIntegration\cti_connector.log |
| Updater Service | [InstallDir]:\Program Files\prairieFyre Software Inc\CCM\Logs\UpdaterService.log |
| Workforce Scheduling (WFS) | C:\Users\[Username]\Documents\CCMLogs\CCSClient.txt |
| YourSite Explorer | C:\Users\[Username]\Documents\CCMLogs\YSE.txt |
SERVER LOGS
| Application/Service | Log Name |
| .NET Enterprise Server | [InstallDir]\prairieFyre Software Inc\CCM\Logs\prairieFyre.Services.EnterpriseServerLog.txt |
| Auditor | [InstallDir]\prairieFyre Software Inc\CCM\Logs\prairieFyre.Services.Auditor.Server.txt |
| CCS Server (WFS) | [InstallDir]\prairieFyre Software Inc\CCM\Logs\CCSServerLog.txt |
| Collector | [InstallDir]\prairieFyre Software Inc\CCM\Logs\CollectorLog.txt |
| Collector MiTai Apps | [InstallDir]\prairieFyre Software Inc\CCM\Logs\Mitel\prairieFyre.Services.Collector\Logs\MitaiApps.log |
| Config Service | [InstallDir]\prairieFyre Software Inc\CCM\Logs\ConfigService.log |
| Configuration Wizard | [InstallDir]\prairieFyre Software Inc\CCM\Logs\ConfigurationWizard_LOG.txt |
| Data Processor | [InstallDir]\prairieFyre Software Inc\CCM\Logs\DataProcessor.log |
| Data Synchronization | [InstallDir]\prairieFyre Software Inc\CCM\Logs\prairieFyre.Services.DataSynchronizationService.log |
| Exchange Setup | (On Exchange Server) [InstallDir]\prairieFyre Software Inc\CCM\Logs\ExchangeDiagnostics.txt (or MCCExchangeSetup.txt) |
| Exchange Objects | (On Exchange Server) [InstallDir]\prairieFyre Software Inc\CCM\Services\ExchangeRouter\ExchangeRouter.txt (or MCCExchangeObjects.txt) |
| IQ Callback | [InstallDir]\Mitel Networks\6160\Logs\CallbackEngine.txt |
| IQ Configuration Manager | [InstallDir]\Mitel Networks\6160\Logs\6160IQConfigurationManagerLog.txt |
| IQ Maintenance | [InstallDir]\Mitel Networks\6160\Logs\MaintenanceEngine.txt |
| IQ Messaging | [InstallDir]\Mitel Networks\6160\Logs\MessagingEngine.txt |
| IQ Music | [InstallDir]\Mitel Networks\6160\Logs\MusicEngine.txt |
| IQ Recording | [InstallDir]\Mitel Networks\6160\Logs\RecordingEngine.txt |
| IQ UPiQ | [InstallDir]\Mitel Networks\6160\Logs\UPiQEngine.txt |
| IVR Inbound | (On IVR Server*) [InstallDir]\prairieFyre Software Inc\CCM\Logs\IvrInboundService.txt |
| IVR Music | (On IVR Server*) [InstallDir]\prairieFyre Software Inc\CCM\Logs\IvrMusic.txt |
| IVR Outbound | (On IVR Server*) [InstallDir]\prairieFyre Software Inc\CCM\Logs\IvrOutbound.txt |
| IVR UPiQ | (On IVR Server*) [InstallDir]\prairieFyre Software Inc\CCM\Logs\IvrUpiqService.txt |
| Maintenance Alarm Dispatcher | [InstallDir]\prairieFyre Software Inc\CCM\Logs\MaintenanceDispatcher.txt |
| MiTAI Proxy | [InstallDir]\prairieFyre Software Inc\CCM\Logs\MiTAIProxyServerLog.txt |
| MiTAI Proxy MiTai Apps | [InstallDir]\prairieFyre Software Inc\CCM\Logs\Mitel\prairieFyre.Services.MitaiProxyServer\Logs\MitaiApps.log |
| Reporting | [InstallDir]\prairieFyre Software Inc\CCM\Logs\Reporting.log |
| Report Distribution | [InstallDir]\prairieFyre Software Inc\CCM\Logs\Reporting - Distribution.log |
| Server Monitoring Agent | [InstallDir]\prairieFyre Software Inc\CCM\Logs\ServerMonitoringAgent.txt |
| SQL Writer | [InstallDir]\prairieFyre Software Inc\CCM\Logs\prairieFyre.Services.SQLWriter.log |
| Support Packager | [InstallDir]\prairieFyre Software Inc\CCM\Logs\SupportPackager.log |
| WatchDog | [InstallDir]\prairieFyre Software Inc\CCM\Logs\WatchDogLogs.txt |
| Workforce Management | [InstallDir]\prairieFyre Software Inc\CCM\Logs\WFMService.log |
*IVR Services may be on the Enterprise Server, or a Remote Server. The logs will exist on the server that controls the IVR Services for you.
APPLIES TO
CCM version 6.X
Keywords: ccm 6110 iq 6160 client server logs location folder file name logging ivr