Article ID: 52281 - Last Review: May 14, 2015
*IVR Services may be on the Enterprise Server, or a Remote Server. The logs will exist on the server that controls the IVR Services for you.
SUMMARY
This article contains the folder location (and file name) of each Contact Center Management and IVR service and application.
CLIENT LOGS
Windows Vista SP2/7.0 SP1/8.0/8.1 Client Logs
| Application/Service | Log Name |
| ACD Inspector | C:\Users\[Username]\Documents (or My Documents)\CCMLogs\ACDInspector.log |
| Client Role Selector | [InstallDir]\prairieFyre Software Inc\CCM\Logs\ClientRole.log |
| Contact Center Client | C:\Users\[Username]\Documents (or My Documents)\CCMLogs\ContactCenterClient.log |
| Flexible Reporting | C:\Users\[Username]\Documents (or My Documents)\CCMLogs\FlexibleReporting.log |
| Forecasting Tool | C:\Users\[Username]\Documents (or My Documents)\CCMLogs\ForecastingTool.log |
| Ignite | C:\Users\[Username]\Documents (or My Documents)\CCMLogs\Ignite.log |
| Inspectors Tool | C:\Users\[Username]\Documents (or My Documents)\CCMLogs\InspectorsTool.log |
| MiAudio Emulation Server | [InstallDir]\prairieFyre Software Inc\CCM\Services\MiAudioEmulationServer\Logs\MiAudioService.log |
| SalesForce Browser Connector | C:\Users\[Username]\Documents (or My Documents)\CCMLogs\browser_connector.log |
| SalesForce CTI Connector | C:\Users\[Username]\Documents (or My Documents)\CCMLogs\cti_connector.log |
| SMDR Inspector | C:\Users\[Username]\Documents (or My Documents)\CCMLogs\SMDRInspector.log |
| Updater Service | [InstallDir]\prairieFyre Software Inc\CCM\Logs\UpdaterService.log |
| Workforce Scheduling | C:\Users\[Username]\Documents (or My Documents)\CCMLogs\WorkforceSchedulingClient.log |
| YourSite Explorer | C:\Users\[Username]\Documents (or My Documents)\CCMLogs\YourSiteExplorer.log |
SERVER LOGS
| Application/Service | Log Name |
| .NET Enterprise Server | [InstallDir]\prairieFyre Software Inc\CCM\Logs\prairieFyre.Services.EnterpriseServer.log |
| Auditor Server | [InstallDir]\prairieFyre Software Inc\CCM\Logs\prairieFyre.Services.Auditor.Server.log |
| CCS Server (WFS) | [InstallDir]\prairieFyre Software Inc\CCM\Logs\CCSServer.log |
| Collector | [InstallDir]\prairieFyre Software Inc\CCM\Logs\prairieFyre.Services.Collector.log |
| Collector MiTai Apps | [InstallDir]\prairieFyre Software Inc\CCM\Logs\Mitel\prairieFyre.Services.Collector\Logs\MitaiApps.log |
| Config Service | [InstallDir]\prairieFyre Software Inc\CCM\Logs\ConfigService.log |
| Configuration Wizard | [InstallDir]\prairieFyre Software Inc\CCM\Logs\ConfigurationWizard.log |
| Data Processor | [InstallDir]\prairieFyre Software Inc\CCM\Logs\DataProcessor.log |
| Data Synchronization | [InstallDir]\prairieFyre Software Inc\CCM\Logs\prairieFyre.Services.DataSynchronizationService.log |
| IVR Music | (On IVR Server*) [InstallDir]\prairieFyre Software Inc\CCM\Logs\IvrMusic.log |
| IVR Port Logs | (On IVR Server*) [InstallDir]\prairieFyre Software Inc\CCM\Logs\Devices\[port #] - [media server IP]_Vwm[port type].log |
| Maintenance Alarm Dispatcher | [InstallDir]\prairieFyre Software Inc\CCM\Logs\MaintenanceAlarmDispatcher.log |
| MassTransit Runtime | [InstallDir]\prairieFyre Software Inc\CCM\Logs\MassTransitRuntimeServices.log |
| MiTAI Proxy | [InstallDir]\prairieFyre Software Inc\CCM\Logs\MiTAIProxyServerLog.log |
| MiTAI Proxy MiTAI Apps | [InstallDir]\prairieFyre Software Inc\CCM\Logs\Mitel\prairieFyre.Services.MitaiProxyServer\Logs\MitaiApps.log |
| Reporting | [InstallDir]\prairieFyre Software Inc\CCM\Logs\Reporting.log |
| Routing Inbound | (On IVR Server*) [InstallDir]\prairieFyre Software Inc\CCM\Logs\RoutingInboundService.log |
| Routing Media | [InstallDir]\prairieFyre Software Inc\CCM\Logs\RoutingMediaService.log |
| Routing Outbound | (On IVR Server*) [InstallDir]\prairieFyre Software Inc\CCM\Logs\RoutingOutboundService.log |
| Routing UPiQ | (On IVR Server*) [InstallDir]\prairieFyre Software Inc\CCM\Logs\RoutingUPiQService.log |
| Server Monitoring Agent | [InstallDir]\prairieFyre Software Inc\CCM\Logs\ServerMonitoringAgent.log |
| SQL Writer | [InstallDir]\prairieFyre Software Inc\CCM\Logs\prairieFyre.Services.SQLWriter.log |
| Storage Service | [InstallDir]\prairieFyre Software Inc\CCM\Logs\StorageService.log |
| Support Packager | [InstallDir]\prairieFyre Software Inc\CCM\Logs\SupportPackager.log |
| Wallboarder | [InstallDir]\prairieFyre Software Inc\CCM\Logs\PFWALLBOARDER_LOGS.TXT |
| Workforce Management | [InstallDir]\prairieFyre Software Inc\CCM\Logs\prairieFyre.WFM.Service.log |
*IVR Services may be on the Enterprise Server, or a Remote Server. The logs will exist on the server that controls the IVR Services for you.
APPLIES TO
CCM version 7.0/7.1
Keywords: ccm 6110 client server logs location folder file name logging ivr