How to perform a CCM or IQ license registration with no internet

PROBLEM

You are unable to license a CCM or IQ server when there is no internet access available.

RESOLUTION

Perform an offline registration by providing a MiContact Center representative with the CCMv5.dlsc file from the server and having them manually sign the file.

1. Locate the DLSC file
   
   CCM location:
   <Install Drive>\Program Files\prairieFyre Software Inc\CCM\CCMv5.dlsc
   
   IQ location:
   <Install Drive>\Program Files\Mitel Networks\6160\Utilities\License Client\IQ.dlsc
   
   
2. If you are a Mitel partner, please open a web ticket and attach the file. If you are an end customer, please call MiContact Center Product Support at 1-613-599-0045.
   
   
3. The Mitel Product Support representative will sign the file and email it back to you
   ** Ensure to include the site key and/or Product Key along with the DLSC file in the email containing the file **
   
   NOTE: It is very important to provide the correct information to avoid license key mismatch issues
   
   
4. Copy the file to the original folder (see step #1) and overwrite the existing file

APPLIES TO

CCM/IQ version 5.8 GA or later