Article ID: 52083 - Last Review: January 6, 2015
This is the list of all items for 5.10.3, released on Monday, January 6th, 2014. For more information, you can visit out Download Center to download our Detailed Release Notes for this release.
This is the list of all items for 5.10.3, released on Monday, January 6th, 2014. For more information, you can visit out Download Center to download our Detailed Release Notes for this release.
- Contact Center for Microsoft Lync - 108524
Description : Agents on outbound calls were being offered ACD calls. Workaround : None Resolution Notes : Code changes resolved this issue.
- Contact Center for Microsoft Lync - 108536
Description : Agent presence was incorrectly being set to Make Busy, causing calls to be inappropriately requeued. Workaround : None Resolution Notes : Code changes resolved this issue.
- Contact Center for Microsoft Lync - 108563
Description : Agents were being forced into a System Make Busy state and so could not answer ACD calls. This issue was related to Requeue Timer settings and has been resolved. Workaround : None Resolution Notes : Code changes resolved this issue.
- Contact Center for Microsoft Lync - 111726
Description : After agents completed calls they were not being placed back into their respective agent groups and so were not being offered new calls. Workaround : None Resolution Notes : Code changes resolved this issue.
- Contact Center for Microsoft Lync - 115429
Description : When migrating from Lync 2010 to 2013, new endpoints were not registering. Workaround : None Resolution Notes : Code changes resolved this issue.
- Contact Center for Microsoft Lync - 116477
Description : The Ignite dialog box was not closing after agents completed calls. Code changes ensure a Lync sign in is initiated when agents log into Ignite, resolving this issue and ensuring agents receive calls after signing in and that the calls wrap as expected. Workaround : None Resolution Notes : Code changes resolved this issue.
- Contact Center for Microsoft Lync - 116488
Description : The Help documentation was not available when clicking the ’?’ icon in Ignite. Workaround : None Resolution Notes : Code changes resolved this issue.
- Contact Center for Microsoft Lync - 116865
Description : Agents were able to log out when calls were being offered to them. This behavior has been modified so that agents cannot log out when an attempt to offer them a call is occurring. Workaround : None Resolution Notes : Code changes resolved this issue.
- Contact Center for Microsoft Lync - 117072
Description : Requeued calls could not be offered to agents if their audio device was disabled. Workaround : None Resolution Notes : Code changes resolved this issue.
- Contact Center for Microsoft Lync - 117076
Description : When an agent rejected a call and the call returned to the queue, the initial Requeue Timer settings were not clearing which caused the requeued call to disconnect prematurely. Workaround : None Resolution Notes : Code changes resolved this issue.
- Contact Center for Microsoft Lync - 118420
Description : Calls could not be transferred to an agent’s voicemail if the receiving agent was in an ACD call. There is now a configurable option to allow transfers directly to an agent’s voicemail if they are currently engaged in a call. Workaround : None Resolution Notes : Code changes resolved this issue.
- Contact Center for Microsoft Lync - 125256
Description : Due to timing issues, the call load queue announcement message was not playing as it should. This issue has been resolved and the message plays initially and repeats as programmed. Workaround : None Resolution Notes : Code changes resolved this issue.
- Contact Center for Microsoft Lync - 157104
Description : When a queue was unavailable and the caller abandoned, the event was showing as a 12 hour abandon instead of a queue unavailable peg count. Workaround : None Resolution Notes : Code changes resolved this issue.
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APPLIES TO
Lync Server 5.10.3
Keywords: 5.10.3 5.10.3.0 Lync 108524 108536 108563 111726 115429 116477 116488 117072 117076 118420 125256 157104