HotFix KB259840 - 5.10.7.0: Agent showing as Non-ACD after a warm transfer.

Article ID: 52305 - Last Review: July 6, 2015

PROBLEM

After an ACD call is answered, transferred to a second agent, then warm transferred back to the first the second agent shows as Non-ACD or Outbound even after disconnecting from the call. 

RESOLUTION

This HotFix must be installed onto 5.10.7.0.

1. Download the attached KB259840.EXE file to the Enterprise Server. 
2. Double-click the KB259840.EXE file and follow the on-screen prompts.

NOTE: Installing this hotfix will restart the prairieFyre services.  In order to avoid service interruption, we recommend applying this update after hours or during a scheduled maintenance window.

APPLIES TO

5.10.7.0 

Keywords: warm transfer non-acd outbound presence stuck